RESOLVED: Spins America - No Payment Issue

I put In a withdraw on the second of July they sent me an email two days later saying it was approved. But I looked in my casino account and it had been declined. They said my bank declined it and to contact my bank. That was a lie they never sent the payment at all. Then I did the withdraw once again and they declined it once again stating that my bank account is a joint account which it is and my name is on it. And also their terms clearly state they will pay to joint account as long as they are not minors which I told them it was me and my wife’s account and that I could provide that verification if they needed it. But they do not email me back and declined my withdraw once again with no reason when I told them that they are going against there own terms . Can you please help me I know they aren’t on your site but they have done this to a lot of people.

Disputed amount: 800$

Casino: Spins America

Case #: 3370

Dear Anthony Bowden,

Please note that we haven't received any response from them regarding your previous complaint either. Nevertheless, we will contact them again and request clarification about this case. Hopefully, this time we’ll get a reply so we can assist you further.

Thank you.

I appreciate that ya they are horrible about replying to people. They said they understand the problem and they have to send it to the relevant team to review it. Review what? It's In their terms and conditions to they oay to joint accounts which now they don't want to? So they are going against their own terms it's crappy. But thank you for your help in at least trying for me. Hopefully it will push them to payout 

Dear Anthony Bowden,

Unfortunately, we have not received any response regarding your complaint. Are there any updates regarding your case on your side?

Dear Anthony Bowden,

Any updates?

They paid me thank you guys. I'm guessing you guys at least messaging them might have pushed them to pay took two months but finally came through. 

Dear Anthony Bowden,

That's great news! Enjoy your win! 

We will mark case  #3370 as RESOLVED.

I was leary at 1st.. But sent them everything they asked for.  They paid me quickly after that.. Weird... 550.00

Hi Rhonda Good Spear Soliz,

Thank you for sharing your experince with us. We are glad that you have a positive one