CLOSED: [Due to the casino’s unresponsiveness]: SpinsAmerica - Slow Payment Issue

I put in my redemption on this date they said they were having delays cause of their new payout provider they were implementing. But they said payouts would be instant before they ever changed over . Now I can’t get paid last time anybody got back to me was on the 15th of December. I have my pending withdraw plus also 1,700 usd in my casino account that I need to withdraw as well but have to wait for the first one to go through. Can you guys help me out and if possible what could be my next steps on getting a hold of the company they are registered with to submit a complaint to them.

Disputed amount: 1306$

Casino: SpinsAmerica

Case #: 3864

Hi Anthony Bowden,

Thank you for reaching out to us again, and we are truly sorry that you are still experiencing issues with this casino and your withdrawal.

As you know, this brand is not listed on our website, and therefore, we do not have direct contact with them. Unfortunately, we have not received any response from their support email regarding your previous two complaints. Each time we attempted to contact them, we did not get a reply.

Nevertheless, we will contact them once again. Hopefully, this time we will receive a response so we can assist you further.

Thank you for trying. At least it's up here to give other people the information. 

Hello Anthony Bowden,

Fingers crossed we get a response this time, so we can help you further.

Unfortunately, not all casinos are willing to cooperate when it comes to handling complaints through third-party platforms.

The majority, however, are open to collaboration, and with them, communication is efficient, constructive, and typically leads to quick and effective resolutions.

There are, however, cases where certain casinos either choose not to cooperate or fail to respond to our emails despite repeated attempts to reach them.

In such situations, our ability to assist is limited by the casino’s lack of engagement, not by any lack of effort or transparency on our part.

Hi Anthony Bowden,

Unfortunately, just like before, the casino has not responded to any of our messages, nor have we been able to establish any form of contact with them. As our moderator Anchi already explained, some casinos simply are not willing to cooperate when it comes to handling complaints through third-party platforms.

This is especially the case when the casino is not listed on our site, meaning we do not have a direct contact or an official representative.

We will send another reminder. If you receive any updates from their side, please let us know.

Hi Anthony Bowden,

Unfortunately, we must mark complaint #3864 as CLOSED due to the casino’s unresponsiveness. Despite multiple follow-up attempts, we haven’t received any reply or clarification regarding your case. We’re truly sorry for the outcome, but the casino has chosen not to communicate or cooperate with us.

As you already know, we also didn’t receive any response from their support email regarding your previous two complaints. Every time we tried to reach out, there was no reply. Unfortunately, we can’t assist you any further with this casino.

If you get any update on your side or the issue gets resolved, please let us know via private message.