RESOLVED: SpinTexas - No Payment Issue

Hello, As i previously commemted on this casino group, they will find any excuse or lie to not pay. I deposited using 200 percent bonus and lost it, that bonus came with free spins which was a second bonus i had to activate after. I won and max cash out was 100, i continued playing and won 140 and withdrew it. Today, they sent me an email saying my cashout was canceled because max cash out was 3x, which is for the deposit bonus of 200 percent, but i won on free spins which was a separated bonus.

Disputed amount: 140€

Casino: SpinTexas

Case #: 4697

They added 75 euros on my account but they are a fraud... if the max cash out was 75, it will be done automatically after the bonus wagering, but when i finished wagering, i had more than 200 euros and it put 100 by itself by the system. I continued playing and won 140.

Hi Mr. Mileena,

Thank you for taking the time to share your experience with our members and we’re sorry to hear about your negative experience.

Based on the screenshot that you provied us with, we can see that the bonus was listed as a Cash Bonus with a €60.80 bonus amount and a €100 max win.

However, this does not clarify whether the €140 you withdrew was won from the free spins bonus or from the cash bonus.

Could you please send us the screenshot showing the free spins bonus, including its terms and maximum cashout, as well as your bonus history showing which bonus was active when you won the €140?

We would also need a screenshot showing the balance and the withdrawal of €140.

Once we have this information, we can forward everything to the casino representative and ask them to review the case.

Hello, as you can see, i didn't wager the deposit bonus since it stopped around 700 euros, i lost it.

After that, I activated the free spins, and I finished wagering, the system turned it the amount to 100 euros. I firstly withdrew it, then i canceled to continue and managed to go up to 140. I'll send you screenshots later, I'm at work now and it's on my computer. Thank you.

Here are some screenshots showing my balance of 100 when i started playing. Then i had about 150 euros on my balance and i withdrew 140 and played the rest after. I also send you a screenshot where they canceled my 140 withdrawal, removed 65 and added 75.

Hello again,

I connected to their chat and here is the answer i received, in the end i had controversial answers and he just closed the chat up on me.

Hello Mr. Mileena,

Thank you for providing us with additional details regarding this matter. 

Please note that we will reach out to the casino on your behalf and inquire further regarding the case. Rest assured, we will get back to you as soon as we have more information to share. 

In the meantime, your patience is highly appreciated. 

Hello,

They added the 65 back saying after further review and as a goodwill gesture.

I want to clarify that it wasn't a good gesture, that i won fairly and that they simply tried to scam me one more time.

They certainly changed their decision which was final as they kept saying in a lot of emails, only because and thanks to you. Thank you so much for helping me.

Please i ask you to keep this complaint open until the withdrawal is approved and i receive my money, thank you.

Hello Mr. Mileena,

Thank you for getting back to us and sharing the news. 

Rest assured, we will keep the complaint open, and we kindly ask you to get back to us once the withdrawal request is approved and the payment is processed. 

Thank you!

Hello dear,

for your information, until now my withdrawal is still not approved and i haven't received my money yet. Hope it will come today, it will be almost a week since i firstly asked it.

Hello Mr. Mileena,

We appreciate you letting us know. 

Please keep us posted. 

 can see why this story would stick with you. It has the kind of twist that makes it impressive at first, then difficult to hear once you realize how quickly the situation changed. A win of that size can feel unreal in the moment, and it is easy for people watching from the outside to say they would have cashed out immediately. The truth is that it is much harder to make a calm decision when you are actually sitting there, watching the balance climb and feeling the excitement of every spin.

The temptation to continue can be surprisingly strong, even after a smaller win. Something as simple as a $100 hit can make you feel like you have momentum or that another big payout is about to happen. After a major win, that feeling can become even stronger because you have already seen that a huge result is possible. Instead of thinking about protecting what you have won, it is easy to focus on the possibility of turning it into something even bigger.

That is what makes gambling such a mix of excitement and risk. A balance can rise quickly, but it can also disappear much faster than expected. It does not necessarily mean someone is careless; it is often the adrenaline and the belief that the next round could be the one that changes everything. Still, stories like this are a good reminder that having a plan before playing can make a real difference. Setting a cash-out point, lowering the stakes after a big hit, or withdrawing at least part of the winnings can help turn an exciting moment into money that is actually kept.

Even if the outcome was not ideal, it is definitely a memorable experience. It is the type of story that people will talk about for years because it captures both sides of gambling: the thrill of a massive win and the difficult decision of knowing when to stop.

Hello dear,

The withdrawal was approved and i received my money today, thank you for your help.

Hello Mr. Mileena,

That's great news! It was a pleasure helping you. If you need any assistance at any time, we'll be here to help.

We consider your case #4697 as RESOLVED.