CLOSED: [due to unresponsiveness]: Spinz Casino - No Payment Issue

Dear LatestCasinoBonuses Team, I am reaching out to request your assistance in mediating an ongoing issue with Spinz Casino regarding the verification of my account. Despite numerous attempts to comply with their documentation requests, my account has not been verified, and I am unable to access my €300 deposit. Below is a detailed timeline of the situation: Timeline of Events: Nov 5, 2024 – I submitted my proof of address in the form of a recent bank statement for verification. This document includes my name, address, and all required details within the specified time frame. Nov 7, 2024 – After receiving a request for additional documentation, I uploaded an alternative Proof of Address (POA) along with screenshots of my Skrill transactions, hoping to fulfill the verification requirements. Nov 7, 2024 – Spinz responded, informing me that further documents were required, including: Proof of Address (acceptable documents listed) Bank Statement for Mifinity Prepaid Card Credit Card details Nov 8, 2024 – I requested clarification on the Mifinity Prepaid Card bank statement, explaining that Mifinity does not provide traditional bank statements. I also asked if a screenshot showing my account details could suffice. Dec 12, 2024 – I received a notification that documents were still missing. I requested clarification on exactly what was required and attempted to reach support. Dec 15, 2024 – I was informed by Spinz that they still required a Mifinity bank deposit statement for the period of 01/10-01/11. I explained that I could not find or generate this document. Dec 19, 2024 – Spinz advised me to contact Mifinity customer support directly for assistance in obtaining the required bank statement. Jan 15, 2025 – I informed Spinz that I had sent all available documentation, including a detailed explanation of incoming payments for my deposit. Despite this, they confirmed they had still not received the necessary documents. Jan 17, 2025 – After continued frustration, I reached out again, providing all available information, but Spinz informed me that the documents were still not acceptable. Current Status: I have provided all possible documentation, including proof of address, Skrill transaction history, and a detailed explanation of incoming deposits. Despite this, my account remains unverified, and my €300 deposit is still inaccessible. Spinz has insisted on documents that are not possible for me to provide (such as the Mifinity bank statement), even after multiple clarifications. Request for Mediation: I kindly request your assistance in resolving this matter promptly. I believe that I have complied with Spinz’s requirements to the best of my ability, but the casino continues to reject the provided documents and requests unattainable information. I would greatly appreciate any help you can offer in communicating with Spinz Casino to expedite the verification process and ensure a fair resolution. Thank you for your time and assistance. I look forward to your response.

Disputed amount: 16000€

Dear irishgirl2001,

We've received your complaint and notified the casino rep about it. We will update you as soon as we receive their response.

Please note that the casino reps are currently at the iGB conference, and there may be a delay in receiving a response from them. We kindly ask for your patience.

Thank you for your understanding.

Hello  irishgirl2001,

We are still waiting for an update from the casino regarding your case.

Keep you posted on this thread.

Thank you for your understanding.

Dear irishgirl2001,

We haven't heard back from the casino rep so we've sent them a reminder. Have you heard back from them in the meantime?

Thank you for your patience.

Dear irishgirl2001,

Since we haven’t received a response from the casino we've sent them another reminder. Any updates on your side?

Thank you.

Since we haven't received a response from the casino rep and we haven't heard back from the member, we will have to close this complaint due to unresponsiveness.