UNRESOLVED: Sportingbet complaint

Last post made 28 days ago by Complaints Moderator
  • Started by
  • Fafou
  • Greece Newbie 6
  • last active 28 days ago

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  • Sportingbet withheld some of my winnings worth €588. I should point out that I made a deposit of €488 and only withdrew my tangible profit of €900. Then the casino had a negative balance on my account, with the result that the next deposit worth €50 that I made was also withheld. As we understand the amount of money that has been withheld is not consistent with the 20% tax.in the communication we had he told me that it is a technical error and I will not receive anything
  • Hi Fafou,

    Could you please clarify, in the end you didn't get your winnings due to some technical error and the casino also imposed some tax when you wanted to withdraw your winnings?

    Please private message me your casino username so we can get in touch with the casino rep and see what's going on. 


  • Hi Fafou,

    We received your account details and contacted the casino rep. Keep you posted. 

  • Thank you very much!!

  • That's awesome that you won €900 at Sportingbet. Congrats!  But it's not cool that they withheld some of your money. Maybe it was a mistake and they will fix it soon. I hope you can enjoy your winnings and have more luck in the future.

  • Hi Fafou,

    The casino got back to us but they are asking for their login ID. Could you please private message it to me? 

  • MelissaN wrote

    Hi Fafou,

    The casino got back to us but they are asking for their login ID. Could you please private message it to me? 

    We messaged the casino with your account details and still haven't got any feedback regarding your complaint. We'll try to reach them again today. Keep you updated. 

  • I confirm again that this is the sportingbet.gr casino
  • Thank you Very much 

  • Hi Fafou,

    We have reached out to the casino again.

    Keep you posted.

  • Ok thank you 

  • Hello Fafou,

    Unfortunately, we were unable to locate the appropriate contact for the employee responsible for complaints. Casino responded that we had contacted the wrong department. We are currently waiting for them to provide us with appropriate contact information.

    Keep you posted.

  • Hello Fafou,

    We have sent them a reminder again.

    Keep you posted.

  • Ok thank you

  • Hello Fafou,

    Unfortunately, we must mark this complaint as Unresolved, which is negatively affecting their brand image as we did not hear back from the casino after numerous attempts to get feedback regarding your case.

    Thank you for understanding.

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