CLOSED: [Due to the casino’s unresponsiveness]: Stackr Casino Blocked me and stole $800

I helped about 6 people with referring them to the site and 3 of them needed help so I helped them with making purchases and how the promotions worked and redemptions. The next morning all of our accounts were banned and they all had a minimum of $500 to $1000 in each account. Screw stacker casino stay away!!!!! They will steal your money with any excuse they can, I play on 40 different online casinos and have never been treated like this straight robbed me of my money as well as my friends money as well. 

Hi Caimen Shaut-Holden,

Thank you for taking the time to share your experience with the LCB members, and we’re sorry to hear about your negative experience. Please note that we don't have this brand listed.

As the casino has explained, the three accounts were accessed from the same IP address, which is strictly prohibited.

Accessing or logging into another person’s account is not allowed. Even if your intention was to help them, the casino will immediately flag this as duplicate accounts.

3. Acceptable Use Policy You agree that you will only use Stackr for purposes expressly permitted and contemplated by these Terms of Service.
You may not use Stackr for any other purposes without our express prior written consent. Without our express prior written authorization, you will not:

● Access the accounts of other users.

Engaging in any Prohibited Use will be considered a breach of these Terms of Service and may result in immediate suspension or termination of the user’s account and access to Stackr or the platform without notice, in our sole discretion

Unfortunately, there is nothing we can do in this case, as this action is clearly stated and prohibited under the casino’s Terms and Conditions.

How about the fact that they emailed my payment and personal information to someone other than myself under the "assumption" it was me on a duplicate account. They're reason for the BAN or in my opinion straight robbery of my winnings as well as my friends was due to creating duplicate accounts which never occurred

Hi Caimen Shaut-Holden,

Thank you so much for sharing the evidence and emails with us. We have forwarded your case to the casino and are waiting for them to provide us with an explanation regarding your situation.

Could you please clarify one thing: did they send YOUR personal information to your friend, whose account you had accessed? How did you find out?

Hi Caimen Shaut-Holden,

We’ve sent a reminder to the casino representative as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

Thank you for your patience.

Hi Caimen Shaut-Holden,

Unfortunately, we must mark the complaint as CLOSED due to the casino's unresponsiveness. Despite multiple follow-up attempts, we have not received any reply or clarification regarding your case.

We’re truly sorry for the outcome, but the casino has chosen not to cooperate or communicate with us.

If we ever receive a response or any update in the future, please rest assured that we will reopen the case immediately and inform you without delay.