RESOLVED: Stackr casino - No Payment Issue

Okay so I won from free spins and put my withdrawal on September 5th. 9 days later on September 14th my account was locked but my withdrawal was canceled due to California's bill about social casinos which is yet to be pass by our governer. I respect there choice if my withdrawal were after September 12 which when they made the choice or bring up the law to the governor. What I find infuriating is if I try to contact them via social media I get blocked like if I were a criminal or something but let me remind you my account is still accessible if I use VPN. So recap I feel I got cheated from my winning only because my withdrawal was put in days before the bill was passed (not inforced) even support had congratulated me on my winnings .

Disputed amount: 100$

Casino: Stackr casino

Case #: 3587

Hi China26,

Thank you for taking the time to share your experience with the LCB members and we’re sorry to hear about your negative experience. Please note that we don't have this brand listed, but we will try to reach out to them.

Please send us via private message your casino username or email address that you used for registration on the Stackr Casino.

However, please understand that since this issue involves jurisdictional restrictions and recent regulatory changes, we are not certain if there is anything we can do on our side. 

According to their Sweepstakes Rules:

• Eligibility: 4. It is the sole responsibility of each Entrant to determine whether their participation in the Sweepstakes is legal and compliant with all regulations in the State in which the Entrant resides.

• Redemption: 5. When you choose to redeem for real money, you acknowledge and agree that it may take up to ten (10) days to process the payment into your nominated payment mechanism.

We will still attempt to contact the casino to see if they are willing to provide clarification or assistance regarding your case.

Hi China26,

Thank you for sending us your casino username and the additional information. Your complaint, along with all the details you provided and the casino credits, has been forwarded to the casino.

As soon as we have an update, we will let you know on this thread.

Hi China26,

The casino informed us that California is no longer a permitted state. They mentioned that refunds have been processed where applicable, but in your case, no refund was due since you never made a purchase.

We’re sorry it turned out this way, but unfortunately, there is nothing further we can do in this case. Case #3186 will be considered RESOLVED on our end.