UNRESOLVED: STSBet.com just stoled almost 14000€ from me

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Last post made 13 days ago by KingNemo
hthalme
  • Started by
  • hthalme
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  • Hello,

    So shortly. I managed to win 14k in sports betting at stsbet. I sent all vertification documents. Passport, proof of address, Passport selfie, and 3 months of Neteller statment. About week after I got email that my account is closed and all the winnings and balance confiscated.

    They said I had broken some rules. I asked to specify they didint. Here is their email.

    Dear - - - - - 
    Please be informed that as a result of our internal monitoring process, your STS account has been closed.

    Your winnings will be voided and account balance confiscated due to the violation of respective terms

    Our decision is deemed final and relates to the following of Terms & Conditions:
    9.2

    If STS has reasonable belief that the Player committed or in any way was involved in fraudulent proceedings or activities of any kind, STS reserves the right to terminate the Agreement, close the Account and withhold all remaining funds in the Account. Fraudulent activity may be considered as, amongst others: forgery, use of stolen or falsified debit cards or account numbers, organised betting, collusion and submission of data or documents which are forged, stolen or otherwise misappropriated.

    Link to our T&C: https://help.stsbet.com/-general-tc/general-terms-and-conditions/

    Should you have any other questions - please do not hesitate to contact us.


    STS Team

     

    I'm 100% sure that I have not breaked any of these rules. I have contacted EMTA (Estonian tax and Customs Board) who is the regulation authority of stsbet. 

    Is here someone who could help me more? 

    Best regards 

     

     

  • Hello hthalme

    Sorry to hear about your situation. Please be advised we don't have STSbet listed on LCB. However, we could try to reach out to them. Before we do, could you please provide us with your casino username in my private message inbox. Thanks. 

  • Hey hthalme

    Thanks for informing us about your casino details via private message. We have contacted STSbet. Keep you posted if we receive a response regarding your case.

  • Since we never heard back from the casino regarding this complaint, we'll mark it as UNRESOLVED. thumbs_down

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