UNRESOLVED: Sunrise Casino - Tabella Group

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Last post made 2 days ago by Berks
AlexHetrick546

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  • Sunrise Casino is a scam. 

    Hit 2500, they processed the withdrawal. Denied for missing info. Requested again, approved. Initial request was 9/18.

    Now, they removed 135 from my withdrawal saying it was bonus, but they removed the bonus when I made the initial withdrawal. Then when they denied me they withdrew it again and put it back. Then my latest request that was approved, they removed it, then put it back once more. Marking it as 2 separate withdrawals now. 

    I have spoken to countless reps, and have screenshots and emails. They give me fake info about escalating, and everything is fine, and it's all going well. Both payments are in the next batch of payouts.

    11/18 I get a payment of 119 dollars. I check the BTC address it came from the next day and it had 4k still sitting in it. I could have been paid. They refuse to pay out the larger deposits and postpone the others for some reason with false info about third party payment providers. 

    Tabella Group runs this casino and several others. Dreams Casino, Cool Cats, and various other clones. They all use the same slot provider and same dispute service. This is all the same people.

     

  • Hello AlexHetrick546,

     

    Sunrise Slots Casino is placed on LCB's warning list due to an ongoing list of complaints from players. Complaints state they have delayed payments and/or are not getting paid. Please stay away from this casino site. We are unable to assist players with any payment issues as they refuse to cooperate with our complaints team.

    We will mark this case as Unresolved.

  • On November 20, 022 , I requested a $500 withdrawal on my winnings with Sunrise Casino. They advertise "lightning fast payouts." After submitting my request and noticing, I hadn't received any type of email or message that they acknowledged my request, I started a chat with an agent. It was then he told me I had to send a copy of my license and a bill with my name and address on it. On the 22nd of November, via chat, it was approved, but they say it'll be 7-10 days before I can get my winnings. I feel as though, when everything is approved, my winnings should be disbursed immediately.  

    About a month ago, Limitless Casino stole 1500.00 from me. I feel like I'm living in Groundhog Day again. Sunrise Casino is doing the very exact thing Limitless Casino did to me. It's one excuse or reason after the other a to why my winnings are not being paid to me. Limitless ripped me off for a whopping 1500.00!!! Their excuse was that I had a playthrough balance which was NOT TRUE. I very specifically checked my account just before I made the withdrawal and my account was ZERO (0) playthrough balance. I argued this via chat with several representatives from Limitless Casino and finally squared that scenario up. Then they said that I played Progressive Slots and that's how IIwon the money, and those slots were off limits to play because I was playing under a 

  • Hello KarenHeflin-Rowe595,

    We are sorry because of your such a bad experience with those Casinos. Please be advised that Sunrise Slots is on our warning list and we can not get in touch with them thus far, obviously don't want to cooperate with complaints at all. Knowing that we are completely unable to help you with this brand unfortunately. We are forced to close all the complaints that are connected with them.

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