RESOLVED: Sunrise happily refuses to pay me!

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Last post made 1 day ago by tough_nut
CustomCrystal

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  • I have a clean win off a welcome chip of which the max cash out is $100. Made it through verification with only minor bs, waited the amount of time specified in the Tos, I've even been informed, my payout has been approved. However, yesterday I received an email that said this (see below);

    Hello Crystal
    Hope you are doing well today

    Please be advised that at the moment our BTC processor is experiencing major delays and we cannot provide a time frame or date as to when you will receive your payment. As soon as we receive any updates from our processor we will share the details with you.

    Kind Regards

    Alicia
    Finance Team


    Well I must say the day was going well until I got the email! I don't know what to do. I need help, please!

    Thank you,
    Crystal

    user name: vmds8fgwe9

    Request ID #387273

    Casino Name: Sunrise

    url: www.sunriseslots.com

  • Hello CustomCrystal,

    We don't have this casino listed on LCB. We've been trying to get in touch with them regarding some other complaints, but they never replied to us.

    However, we'll try to reach them again, and we'll see what happens. Keep you updated.

  • I did the same as you and made play thru on a $30 sign up bonus. Cashed out at $100. All documents sent. So now the wait begins....

  • Hello CustomCrystal,

    Have you heard anything from the casino? We haven't received a reply from them yet. We'll try to send them another reminder email.

    Keep you updated.

  • Hello,

    No not one word. 

  • Sunrise and Posh Casino are one and the same and are happy to take your money but never pay out it seems

  • CustomCrystal wrote

    Hello,

    No not one word. 

    Hello CustomCrystal,

    Sorry to hear that. We'll keep trying to get in touch with them, however, we doubt they'll get back to us. 

    Keep you updated.

  • Hello,

    I am happy to report I have been paid! Thank you so much for your help!

  • Hello CustomCrystal,

    Since you received your winnings we will happily mark this complaint as resolved thumbs_up

  • If you don't mind might I ask if you did anything or spoke to anyone specific? I am trying to get a $2300 payment from them and I receive no communication except me bothering them daily on instant chats.

  • LCB and Casino Meister contacted them on my behalf and I lodged a complaint with CDS. There is a number you can call it's on their website I called twice and both times was able to get through to a human. It helped calm my nerves but I have no idea if it helped me get paid. However I don't think it would have even done that had I won $2300. Hope this helps, good luck.

  • The day I was paid I sent them the following email,

    Hello,

    Please advise as to when this payout will be made. It is unacceptable to claim a BTC processor delay on an approved payout, while still collecting BTC without issue.

    A few minutes later I received the payout.

    Again hope this helps :)

  • Hello Nautimom27,

    If you would like us to contact the casino on your behalf please send us your casino username via private message.

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