RESOLVED: Sunrise Slots Delayed Payment

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Last post made 1 year ago by MelissaN
Kathy Chisum

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  • I have had a withdrawal pending since July 24. I called yesterday and spoke with somebody and they were going to escalate it. Today it is not pending anymore. I have had to wait 3 weeks for them just to approve my withdrawal. Now, there is no telling how long I have to wait until I actually receive it. What can be done? Thanks.

  • Hi Kathy Chisum,

    Sorry to hear about your problem. We don't have this brand listed on LCB but we'll try to get in touch with them and see if they want to provide the update regarding your case. 

    Please private message me your casino username. 

  • Hi Kathy Chisum,

    Do you have any updates regarding your withdrawal? Can you please update us? 

  • They still won't give me a date as to when it will be sent. They say it will be sent in the next batch and that was the beginninng of last week. They said they don't know when the next batch will be sent.

  • Thanks for the info. We'll try to reach them and see why there is a delay. Let us know if you hear back from them, please.

  • Thank you.

  • Hi Imachiz2,

    Have you got any updates from the casino? We still haven't heard from them. 

  • They are still giving me the runaround. They claim it has been sent. I have yet to see it.

  • Imachiz2 wrote:

    They are still giving me the runaround. They claim it has been sent. I have yet to see it.

    So they sent the payment? Please keep us posted. 

  • No. I don't have it. They claimed to have sent it on August 27. I still haven't seen it. I had been emailing them way before August 27 and asking them point blank about when it was sent. They claimed it had been sent weeks before they gave August 27 as a date. They said it had to travel through several different banks before it reached me. This place is so bogus. I feel sorry for people that have to go through this. I don't even know if they have even sent it. I can't take their word for it. I email them almost every day. Sometimes they answer them, sometimes they don't.

  • I received this from them this morning after I emailed them twice yesterday.

    Hello Brett,
    We are truly sorry for the little delay on the payment but due to the
    nature of our business we have to deal with third party processors which
    from time to time can suffer unforeseen delays.

    Nathan Garcia
    Finance Team

  • Thanks for letting us know. They finally replied but it's a long delay. You should have received your money by now. Which payment method did you choose for withdrawal? 

    We'll try to get in touch with them but they don't reply to our emails. 

  • I used direct deposit.

  • I received this email today, after I had sent 4 before they replied. 

    Hello valued customer,

    I hope you are well

    The purpose of this email is to inform you that  your Bank Wire withdrawal has been confirmed by our third party payment processing solution company 

     

    The funds are expected to clear in the respective bank account by the latest  on the 10th business day after the confirmation.

    If by business day 11 the funds  have not cleared please send me a copy of your bank statement so that we can initiate an investigation.

     

    Confirmation Date: September 21 2020
    imachiz2
    paid 430.5 + 12.5 Service fee Wire III for Transaction #616596
     

    Please keep in mind that since this is an international transfer you might be subject to additional service fees

    Should you have any questions or concerns please feel free to contact me back.

    I hope you enjoy your winnings

    Best Regards

    Emily

    Finance Team

  • It may take another month before I actually receive it.

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