I have had a withdrawal pending since July 24. I called yesterday and spoke with somebody and they were going to escalate it. Today it is not pending anymore. I have had to wait 3 weeks for them just to approve my withdrawal. Now, there is no telling how long I have to wait until I actually receive it. What can be done? Thanks.
RESOLVED: Sunrise Slots Delayed Payment
- Started by
- Kathy Chisum
- Newbie 1
- last active 3 years ago
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- Started by
- Kathy Chisum
- at Aug 12, 20, 02:25:54 PM
- Newbie 1
- last active 3 years ago
-
- Replied by
- MelissaN
- at Aug 12, 20, 04:19:54 PM
- Moderator 15385
- last active 1 day ago
Hi Kathy Chisum,
Sorry to hear about your problem. We don't have this brand listed on LCB but we'll try to get in touch with them and see if they want to provide the update regarding your case.
Please private message me your casino username.
-
- Replied by
- Imachiz2
- at Aug 31, 20, 10:02:16 AM
- Sr.Newbie 21
- last active 2 years ago
-
- Replied by
- MelissaN
- at Sep 16, 20, 04:08:33 PM
- Moderator 15385
- last active 1 day ago
Imachiz2 wrote:
They are still giving me the runaround. They claim it has been sent. I have yet to see it.
So they sent the payment? Please keep us posted.
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- Replied by
- Imachiz2
- at Sep 16, 20, 04:31:11 PM
- Sr.Newbie 21
- last active 2 years ago
No. I don't have it. They claimed to have sent it on August 27. I still haven't seen it. I had been emailing them way before August 27 and asking them point blank about when it was sent. They claimed it had been sent weeks before they gave August 27 as a date. They said it had to travel through several different banks before it reached me. This place is so bogus. I feel sorry for people that have to go through this. I don't even know if they have even sent it. I can't take their word for it. I email them almost every day. Sometimes they answer them, sometimes they don't.
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- Replied by
- Imachiz2
- at Sep 17, 20, 11:02:52 AM
- Sr.Newbie 21
- last active 2 years ago
I received this from them this morning after I emailed them twice yesterday.
Hello Brett,
We are truly sorry for the little delay on the payment but due to the
nature of our business we have to deal with third party processors which
from time to time can suffer unforeseen delays.Nathan Garcia
Finance Team -
- Replied by
- MelissaN
- at Sep 17, 20, 04:16:02 PM
- Moderator 15385
- last active 1 day ago
-
- Replied by
- Imachiz2
- at Sep 22, 20, 11:00:50 AM
- Sr.Newbie 21
- last active 2 years ago
I received this email today, after I had sent 4 before they replied.
Hello valued customer,
I hope you are well
The purpose of this email is to inform you that your Bank Wire withdrawal has been confirmed by our third party payment processing solution company
The funds are expected to clear in the respective bank account by the latest on the 10th business day after the confirmation.
If by business day 11 the funds have not cleared please send me a copy of your bank statement so that we can initiate an investigation.
Confirmation Date: September 21 2020
imachiz2
paid 430.5 + 12.5 Service fee Wire III for Transaction #616596
Please keep in mind that since this is an international transfer you might be subject to additional service fees
Should you have any questions or concerns please feel free to contact me back.
I hope you enjoy your winnings
Best Regards
Emily
Finance Team
-
- Replied by
- Imachiz2
- at Sep 22, 20, 01:35:22 PM
- Sr.Newbie 21
- last active 2 years ago
-
- Replied by
- MelissaN
- at Sep 22, 20, 04:15:40 PM
- Moderator 15385
- last active 1 day ago
Hi Imachiz2,
Thanks for letting us know. Yes, it took long. Fortunately, you received the money which is most important. Thanks for notifying our members about the long withdrawal process of this casino. We are going to mark this case as resolved since you got your money in the end.
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