CLOSED: [due to the submitter's inactivity]: Sunrise slots - No Payment Issue

To whom it may concern I’m am active player on your Sunrise Slots online casino! I have made a legit withdrawal in amount of $2500.00 that was approved back in January 24th 2025. It’s been close to three months and I am still waiting for my payment to be posted to my account. I have emailed customer support more times than you can imagine in regards to this as I was told once the withdrawal was approved it will be 7 to 10 days before it reaches my account. Every time I email them, I get a reply back with the same story that your payment team is an outside third-party vendor, who apparently is behind in payments as they are working as fast as they can get payments to the players. I have asked several times that my withdrawal be expedited by agents through live chat and I will allow some time to pass in hopes to receive an email, but I get nothing from nobody. I would greatly appreciate if you could email me personally kcasper214@gmail.com rather than using this app as I’m not familiar with it. I just had to join in order to get a message to you in regards to my payment like I said it’s been almost 3 months which I find unacceptable and I’m very discouraged with the agents who get back to me in email with the same story regarding this third-party vendor! Please I hope to hear from you in my email kcasper214@gmail.com. I’m tired of being left hanging as I feel I’m getting nowhere! My username is kcasper214, my dob is 10/7/1965 and my funds are to be wired to Bank of America account! Sincerely Kathleen Casper PS! I’m attaching an email reply with the information that is being given to me

Disputed amount: 2500$

Casino: Sunrise slots

Case #: 3038

I hate when things like this happen :(  . Hopefully you will get your money . 

Hi Kcasper214,

Since the complaint has been submitted publicly through the forum, we will continue to handle it here within this open thread.

We completely understand your concerns and frustration regarding the fact that your payment has not yet been processed.

Please be advised that Sunrise Slots Casino is on our warning list:

Sunrise Slots Casino is placed on LCB's warning list due to an ongoing list of complaints from players. Complaints state they have delayed payments and/or are not getting paid. 

and we have received several complaints about delayed withdrawals from this casino. However, in most cases, players do eventually receive their payments, although the process takes longer than expected.

We will contact the casino rep regarding your case and keep you updated as soon as we receive any new information.

Greetings all,

I tried to review the situation but the username provided isn't in the system, happy to have a look and see if I can help but I need your registered email address or valid username to find you in the system Kcasper214. If you could provide the LCB team with that info I'll have a look and see if I can help!

Best wishes,

Nick and Sunrise

I really hope they're successful too.. Strangely enough, it's sometimes impossible for the casino to do this. When a player knows when to stop (they're usually the better ones, I'm not one of them that often 😉), they suddenly have a problem and don't know what to do anymore and just mess around. As if something like this had never happened before... Damn it... you can blast in as much as you want... the deposits work perfectly too. And again, it's their damn job to know how to get the money to where it's supposed to go... it probably won't be NASA rocket science 🚀... Furthermore, I wish you all a good start to the week... I've cooled down again... best wishes, Patrick

I’ve been waiting 3 months for my payment to be wired to my account! I’ve chatted with so many agents and multiple emails but just keep getting the same excuses! This is a total disgrace bc I could really use it right now!

Disputed amount: 2500$

Casino: Sunrise Slots

Case #: 3043

Kcasper214@gmail.com is my email registration with Sunrise Slots and my username is Kcasper214. Please look into this again bc I'm tired of hearing their same excuses 

Hi Kcasper214,

We already taking care of your complaint here on this thread. Please refrain from filing new complaints, as we will merge them with existing ones because they are about the same topic.

The casino rep couldn't find your account with that casino username so we forwarded them the email address that you used for registration.

Please keep an eye on this thread for updates.

Greetings all,

The provided username is not associated with your casino account Kcasper214, but I was able to locate the account using your email address. :) I have reached out to SUnrise finance department and hopefully will have an update for you shortly.

Best wishes,

Nick and Sunrise 

Hi Kcasper214,

We have an update and completely understand you've been waiting for a while for your payment.

The reason for the delay is that this is a wire payment, which typically takes a bit longer, as it needs to be processed through the casino's third-party payment providers.

Thank you for your patience, we hope that you get your withdrawal soon!

I understand that and that's what I'm being told as why my funds have not gotten to me yet. But really 3 months? I was evicted 2 days ago and have no place to go and no money to get a room or to even eat. 

Hi Kcasper214,

We’re truly sorry to hear that, but we’ve done everything within our power to assist you in this matter. Additionally, Sunrise Slots has been placed on our warning list due to delayed payments:

Sunrise Slots Casino is placed on LCB's warning list due to an ongoing list of complaints from players. Complaints state they have delayed payments and/or are not getting paid. Please stay away from this casino site. We are unable to assist players with any payment issues as they refuse to cooperate with our complaints team.

According to the casino rep, they are doing their best to speed up the process.

In the future, we recommend checking our site before choosing a casino to play at, just to make sure it’s not listed under our warnings.

We hope this helps avoid similar situations moving forward.

Hi Kcasper214,

Any updates? Do you manage to receive your funds?

Hi Kcasper214,

Since it's been 48 hours and we haven't heard back from the member, we will mark case #3043 as CLOSED due to the submitter's inactivity. 

Please let us know if your issue is resolved via personal message.