RESOLVED: Sunrise Slots Online Casino cashout issue

 I had won $150 at Sunrise Slots Online Casino and they told me upon trying to cash out that they had no idea when / I would get paid and couldn't / wouldn't tell me why and I replied "It was not a good look for them!"   Here was one of our email exchanges:

payouts@sunrisemails.com
Mon, May 24, 10:52 AM
to me

Hello Laura,
At this moment we are experiencing a major delay with the check
processor so unfortunately no exact time frame may be provided and we
are not able to send checks to AK (ALASKA), HI (HAWAII), PR (Puerto
Rico) and WA (WASHINGTON State). If you would still like to use this
method, please provide us with the following information:

♦Name:
♦Address:
♦Place of Birth (City, state and country) (If the country of birth is
different from the country of residence, you will need to send proof of
legal residency):
♦Bank Name:
♦Checking or Savings Account:
♦Type of personal account? (all banks offer a wide variety of personal
accounts, please contact the bank to find out):
♦Does your Bank Accept International Checks?
♦Are you aware and accept the delays with the Checks?

These are some of the banks we cannot send checks to:

•American Express National Bank •Atascasa National Bank •Axos Bank
formally known as BOFI •Bancorp Bank, Bancorp South Bank •Bankers Bank
•Barclay's Bank (US) •Baxter bank •BB&T Bank (Branch Banking & Trust)
•BBVA (Banco Bilbao Vizcaya Argentaria) •Beyond Bank •BOFI Federal Bank
•Bremer Bank •Capital One •Carsons Bank •Centier Bank •Citizens Equity
first Bank •Community Federal Savings Bank •Community National Bank
•Credit Unions •Choice Bank •Diamond Bank •Eastern Bank •Electronic ,
Digital Money accounts ( PayPal, Skrill, etc) •Farmers & Merchant Bank
•Farmers State Bank •Federal Banks • Fidelity Bank •First Merit Bank
•First Tennessee Bank • First Trust Bank •Fort Sill National Bank
•Frandsen Bank and Trust •Green Dot Bank •Happy State Bank •IBC Bank
(International Bank of Commerce) • Intrust Bank •JP Morgan Chase •Kiwi
Bank •Meta Bank •Middlesex Savings Bank •Military Branches •Money
Transfer Solutions (Transferwise, etc) • National Pennsylvania Bank
•The New York Mellon bank, •Oklahoma Bank •Online Banks (Go Bank,
Chime, Etrade, etc) •Peoples Bank of Alabama •Prime Meridian Bank
•Simple Bank •State Bank of Cold Spring •Synchrony Bank •Thinkmoney
•Traditions Bank • Trustmark National Bank •United Community Bank •US
Bank •USAA •Wachovia Bank •Wells Fargo •Western Union Business
Solutions

If have any questions, feel free to contact us back.

Nathan Garcia
Finance Team

Hi Laurie Girard,

As far as I can see from your post the casino stated that they are experiencing some delay with the check
processor. Is there any other payment option that is available for the withdrawal? 

yes, ended up doing bitcoin, got resolved eventually.

Just curious, how long did it take to get your bitcoin? I'm going through the exact same thing with them...

Hello DeanMeyer543, 

Since the complaint was made on July 18th, 2021 it seems it only took one day to resolve the situation with withdrawal via bitcoin on July 19th, 2021. 

If you'd like to make a separate complaint for your case, feel free to make a new thread HERE. Be sure to click the "New Topic" TAB and file your complaint separately. 

Same thing with me. Sunrise slots has been lying to me. I won a jackpot they took that and reset my winnings which ended up being a hundred dollars. Yet still haven't paid that. I requested a payout in Bitcoin and got an email that it was approved but still nothing.. 

Hello Malaya Ramsey

Sunrise Slots Casino is placed on LCB's warning list due to an ongoing list of complaints from players. Complaints state they have delayed payments and/or are not getting paid. Please stay away from this casino site. We are unable to assist players with any payment issues as they refuse to cooperate with our complaints team.