Sunrise Slots/Withdrawal issues

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Last post made 21 days ago by MarijaS
kentckyblue
  • Started by
  • kentckyblue
  • United States Newbie 1
  • last active 1 month ago

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  • I received an email (like so many others have) about bitcoin withdrawals taking less than 48 hours. Made a deposit and played well more than I needed to after the bonus cleared. Requested a cash out on Aug 14th and was approved on Aug 16th. Assumed since this was Bitcoin that the money would be in my wallet soon after. I am now getting the typical runaround by support (making me send them different BTC addresses, escalating my case, currently having delays on BTC payments.  The most absurd part is I got the same email again today and I lost it.  I realize I haven't waited as long as most others but I can see the direction this is going. 

     

     

    My Usename: v8dzsgt14j

    I can private message my email if needed. Thank you!

  • Hello kentckyblue,

    Please be advised that we do not have Sunrise Slots listed at LCB. With that said, we'll try to get in contact with the casino and inquire about your case anyway. Please send us your casino username via private message.

  • Hello kentckyblue,

    Thank you for providing your casino username. We'll contact the casino on your behalf. Please keep an eye on this thread for any updates.

  • Hello kentckyblue,

    Unfortunately, the casino hasn't been responsive thus far. We've sent them a reminder email in hopes that they will respond. Do you have any updates from your side?

  • Hi kentckyblue,

    So far we haven't heard back from the representatives, we just sent one more reminder email. 

  • @kentckyblue do you have any updates, please? No response from the casino so far. 

  • We consider this case unresolved since we haven't heard back from the casino representative. If we get a response to the emails sent, we will reopen the complaint and assist further if needed. 

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