RESOLVED: Sunriseslots complaint

Sunriseslots complaint

Username: i1568b****

this company is not paying my winnings via bitcoin. I won and requested my winnings in the amount of $1906 on 9/14/2022. It was approved on 9/16/2022. Terms of service state it takes 7 to 10 days after approval to complete payout. Today is the end of day 10. I inquired to support via chat numerous times. The last time I was told that the bitcoin processor is experiencing issues and they don't have a timeline for payout. However it has no issues with deposits! Bottom line is I have not received my payout in the time promised! This casino gets a 0 star rating until they payout.  If they would payout as promised I would rate 5 stars. Please help! And fellow gamblers avoid sunriseslots.com at all costs until they honor payouts. 

Will anyone on this site help me?

Hello Steve Owens,

We don't have this casino listed on the LCB forum, however, we'll try to get in touch with them regarding your withdrawal. Please keep an eye on this thread for any updates.

Hi Robertowens80,

We are here to help you. Tell us please about your issue and we will try to get in touch with the Casino.

Username: i1568b****

this company is not paying my winnings via bitcoin. I won and requested my winnings in the amount of $1906 on 9/14/2022. It was approved on 9/16/2022. Terms of service state it takes 7 to 10 days after approval to complete payout. Today is the end of day 10. I inquired to support via chat numerous times. The last time I was told that the bitcoin processor is experiencing issues and they don't have a timeline for payout. However it has no issues with deposits! Bottom line is I have not received my payout in the time promised! This casino gets a 0 star rating until they payout.  If they would payout as promised I would rate 5 stars. Please help! And fellow gamblers avoid sunriseslots.com at all costs until they honor payouts. 

Hi Robertowens80,

As we can see you have posted  here the same message as Steve Owens, is it accidentally?

Hi Robertowens80,

We figured out that you have a duplicate account, which is not allowed per our Terms & Conditions. One of your accounts we are going to close, so tell us please which one you want to keep?

Hi Robertowens80,

Unfortunately they are so irresponsive thus far. If we don't get any response we need to mark this complaint as UNRESOLVED. If the Casino reach out to us we will re-open this case. 

I do not have a duplicate qccount. I noticed that a duplicate account was open3d and immediately reached out to customer service and had it closed. That has already been taken care of. I am still waiting on my approved withdrawal on my correct active account.

Please keep this account open and help me resolve this complaint!.

Can you help me find out which country sunriseslots is based out of?

Hi Robertowens80,

You can make a complaint about this Casino HERE, go to the link and fill all the fields. Hope it will help.

I've already made a complaint. Is this not a complaint thread?

Hi Robertowens80,

We would like to help but we are unable because we can not get any information from the casino. You can try with this kind of complaint, maybe it could help. CLICK HERE and fill all the fields. 

Hello. I finally got my crypto withdrawal today. As promised I'd report it as resolved. The withdrawal wait still seems to be out of the ordinary, but other than that I give a great rating for everything else and will continue to play.

Hello Robertowens80,

Glad you got your funds in the end. Thanks for letting us know