UNRESOLVED: SXVegas Casino taking $30 from my $100 BTC withdraw

Last post made 11 days ago by Berks
Chris Janice

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  • I have won $100 off a No-Deposit After 3 weeks my Documents were approved and I had asked when I joined the site about any fees withdrawing and was told no fee on BTC withdraws. So I was told I need to make an initial deposit of $30 and play it 1x, I did that and then proceeded to withdraw the NDB winnings of $100. After about a week I got an email saying to manual send my BTC wallet and casino username info to another email where my BTC withdraw will be processed in 7-10 days , It also stated in that email that there will be a FEE of $30 for processing of my $100 via BTC withdraw. Instantly I thought how is there such a high fee , there is only a blockchain fee and no 3rd party processing is that high of a fee. I asked the casino if there are BTC withdraw fees once more and they said no fee , So then I told them well I got an email saying there will be a $30 fee to ask them about it and they dont have much of an answer for me they just said yeah theres a $30 fee. So it seems that the casino is just deciding to take $30 from my withdraw just because I won off a NDB . Can Someone please confirm this is a thing or if the casino is just taking money from my withdraw? It sure seems sketchy as if someone is just deciding to take money just because I won off the NDB.

  • Hello Chris Janice,

    Unfortunately we don't have this casino on our website. Could you please send us your casino username via private message.

  • Hello Chris Janice,

    Thanks for sharing your credentials with us. We will try to get in touch with Casino Representative regarding this issue. Keep an eye on this thread for any updates.

    Thank you.

  • Hello Chris Janice,

    We are still waiting for a response from Casino Rep. We will send them a reminder email in hopes that we can get a quick update. Keep you posted.

  • Hello Chris Janice,

    Unfortunately they are unresponsive thus far but we will try to reach out to them again in hopes that we can get any feedback. Keep you posted.

  • Hello Chris Janice,

    We need to inform you that we haven't got any response from Casino side, so we are forced to close this complaint as we don't have any information regarding this matter, so we are not able to help you.

    Once we get an update we will re-open this case.

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