RESOLVED: The Money Factory - Slow Payment Issue

It has been past th 14 day making they don't give me a ETA and really had very poor customer service considering I have played with them for awhile even involved in their affiliate program with 2 people I recommend that have spent money there

Disputed amount: 400$

Casino: The Money Factory

Case #: 3448

Hello Jeremiah Washington,

Could you please confirm if this issue is regarding a pending withdrawal? We want to make sure we understand your situation correctly before following up with the casino.

Thank you.

Yes it is a pending withdrawal 

Hello Jeremiah Washington,

We are still waiting for an update from the casino representative regarding your case. We will inform you as soon as we hear back from them.

Thank you for your patience.

Hello Jeremiah Washington,

Any updates on your side?

We received an answer from the casino rep stating that:

Previously, the maximum stated was 14 business days, but our updated Terms on the website now reflect the following:

12.4 When you choose to redeem a Prize as cash, you understand and agree that:
(a) It may take up to thirty (30) business days for the cash payment to be processed to your payment method (or other financial account nominated by you in accordance with clause 8.3 of these Sweepstakes Rules).
(b) We may, at our sole discretion, process the prize redemption in more than one lump sum payment over several days until the redemption is completed.

Yeah apparently I aint the only one getting done like this 30 days is crazy they get there money before u can play their going to loose alot of business doing things like this. Thanks for the help.

Hello Jeremiah Washington,

We completely understand your frustration with the long waiting time, but unfortunately, these are the casino’s terms.

Since this is only about a longer payment processing time, and it is mentioned in their Terms, we will mark complaint #3448 as RESOLVED.

Please let us know once you receive your withdrawal.

I have been waiting almost 2 months for my redemption it is well past the 30 business days per their terms. I have spent hundreds on their site and even referred to people that have also spent good amounts on there i feel like I am being done wrong. I play on many other sites and have never waited past a week this is very unsettling.

Disputed amount: 400$

Casino: The Money Factory

Case #: 3547

These are the responses I have gotten it has been over the 30 business days per their terms and I have not received one email from them giving me any reason for the delay just the same old generic message that someone will email in 24 to 48 hours which never happens. 

Since the player contacted us again and informed us that, after the time stated in the Terms, his withdrawal still hasn’t been processed, we will REOPEN this case.

Hello Jeremiah Washington,

Thank you for reaching out and sharing an update with us. We appreciate you providing your casino username and additional information. Your complaint, along with all the details and the casino credits, has been forwarded to the casino rep.

As soon as we receive any update, we will let you know here in this thread.

Hello Jeremiah Washington,

We received a confirmation from the casino rep that your withdrawal has been paid.

Could you confirm so we can mark your complaint as resolved?

Hello Jeremiah Washington,

Since we received no feedback from you and were informed about the positive outcome from the rep, we would need to close complaint #3547 and mark it as RESOLVED.