UNRESOLVED: TopBet Casino Complaint

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Last post made 19 days ago by Laurie Girard
Laurie Girard

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  • Laurie Girard
    • Started by
    • Laurie Girard
    • at Feb 09, 23, 09:44:00 AM
    • United States Sr.Newbie 34
    • last active 6 days ago

    I am sick of no customer service because of COVID ... I called and demanded to speak to someone as I had deposited $200 over 2 weeks and had not received any marketing promos for quite awhile,, but mostly I called because I did not get the Christmas Promos!!!  These are a big deal and no one has gotten back to me.  I stopped doing deposits until I would get this resolved and got an email where they were looking into it but that was like 4 weeks ago.  The "system" has taken me out of the daily "tourneys" twice now because I haven't been doing deposits which also has me upset.  No resolution as of yet and getting very frustrated.

    LadyLuck69

  • KingNemo
    • Replied by
    • KingNemo
    • at Feb 13, 23, 03:30:59 AM
    • Canada Moderator 2958
    • online

    Thanks for this post from:

    Hello Laurie Girard, 

    We will contact Casino Representative and escalate your complaint. Keep you posted on this forum thread once we hear back.

  • Berks
    • Replied by
    • Berks
    • at Feb 17, 23, 06:47:22 AM
    • Serbia Moderator 2165
    • last active 3 days ago

    Thanks for this post from:

    Hello Laurie Girard, 

    We are still waiting for an update from Casino Rep regarding this matter. We will send them a reminder email in hopes that we can get any information so we can help you to resolve this case as soon as possible. Keep an eye on this thread.

  • Berks
    • Replied by
    • Berks
    • at Feb 20, 23, 06:35:07 AM
    • Serbia Moderator 2165
    • last active 3 days ago

    Hello Laurie Girard, 

    Unfortunately we still haven't received any response. We will try once again in hopes that we can get any feedback. Keep you posted.

  • Berks
    • Replied by
    • Berks
    • at Feb 25, 23, 06:49:40 AM
    • Serbia Moderator 2165
    • last active 3 days ago

    Hello  Laurie Girard, 

    Unfortunately we didn't get any response from Casino Rep, so we are forced to close this complaint and mark it as Unresolved due to Casino unresponsiveness.

    We will reopen this case once we get any feedback.

    Thanks for your understanding.

  • Laurie Girard
    • Replied by
    • Laurie Girard
    • at Mar 09, 23, 09:30:10 PM
    • United States Sr.Newbie 34
    • last active 6 days ago

    Thanks, I have not heard anything from them either!

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