RESOLVED: True Blue Azure Hand casino issue

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Last post made 5 months ago by MelissaN
Larisa Vuk
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  • Larisa Vuk
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  • last active 6 months ago

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  • Nick,

    I am experiencing the same issues with your casino and am beyond frustrated at how many times I can be told 'we have escalated, check again in 24 hours, 48 hours, 3 days' regarding my withdrawal request made on the 28th September.

    I honestly feel like I am banging my head against a brick wall and each time I've been told the same thing above and 'rest assured your request is progressing' I feel like I am going to go insane. My request has progressed from nowhere to nowhere.

    I'd appreciate if your casino could honour its own Terms and Conditions as it so strictly makes its players follow and process my withdrawal once and for all. I've had terrible experiences every single time and I've had enough.

    Username is Larisa92. 

    Regards,

    Larisa Vuk

  • Hi Larisa Vuk,

    Sorry to hear that. We notified the casino rep about your post. 

  • Hey Larisa!

    Thanks for the heads up on the situation, I'll see what can be done to assist and update you here when I have some news.

    Best wishes,

    Nick and Azure Hand

  • Larisa Vuk wrote:

    Nick,

    I am experiencing the same issues with your casino and am beyond frustrated at how many times I can be told 'we have escalated, check again in 24 hours, 48 hours, 3 days' regarding my withdrawal request made on the 28th September.

    I honestly feel like I am banging my head against a brick wall and each time I've been told the same thing above and 'rest assured your request is progressing' I feel like I am going to go insane. My request has progressed from nowhere to nowhere.

    I'd appreciate if your casino could honour its own Terms and Conditions as it so strictly makes its players follow and process my withdrawal once and for all. I've had terrible experiences every single time and I've had enough.

    Username is Larisa92.

    Regards,

    Larisa Vuk

    Hey Larisa,

    Great news, the withdrawal request was approved shortly after my last message and payment went out to our 3rd party payment providers for wire transfer on the 22nd of October.

    As a general rule we are looking at 3-10 business days from the time it is paid out by the casino and when it arrives in your bank account. Shouldn't be too long now. :) 

    Let us know when it comes in!

    Best,

    Nick and Azure Hand

  • Thanks Nick.

    @Larisa Vuk, please let us know as soon as you receive the payment.

  • Still no payout of winnings. Very disappointing. Have given up on this casino.

  • Larisa Vuk wrote:

    Still no payout of winnings. Very disappointing. Have given up on this casino.

    We're going to check with the rep what's going on. 

  • Hey all,

    Today would be business day 9 from the date of issue to our 3rd party payment providers, as I said previously wait times of up to 10 business days are average. It can even be a bit more depending on payout volumes. Just be patient and it should be with you shortly Larisa.

    Best wishes,

    Nick and Azure Hand

  • Hi Larisa Vuk,

    Have you received your payment? 

  • no nothing.

  • Larisa Vuk wrote:

    no nothing.

    We got a confirmation from the casino rep that you received your winnings. Can you please confirm so we can close this case? 

  • Hi Larisa Vuk,

    Can you please confirm if you have received the payment? 

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