RESOLVED: VAVADA Casino - Deposit Issue

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Last post made 11 months ago by JovanaV
alexatanasovqwe

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  • alexatanasovqwe
    • Started by
    • alexatanasovqwe
    • at Jan 27, 25, 04:02:46 PM
    • Germany Newbie 1
    • last active 11 months ago

    i lost 1000e on vavada casino, when i try to deposit more sudenly is not possible anymore, it sont say in their terms and consitions that their limit is 1000e it dont say also that i would not be able to deposit money and okay whenever i want, like now in the midle of the game i cannot play anymore. i write to their chat they only say try later im teying 2 days now, but still not possible i want explanation what a scam

    Disputed amount: 1000$

    Casino: VAVADA Casino

    Case #: 2847

    VAVADA Casino

    3.5/ 5

    Submitted via LCB complaint form
  • njanjam
    • Replied by
    • njanjam
    • at Jan 28, 25, 07:00:22 AM
    • Serbia Moderator 2433
    • online

    Hi alexatanasovqwe,

    First of all, WELCOME TO LCB dice

    We have received your complaint and the casino rep is looking into it. Please keep an eye on this thread for further updates regarding your case.

  • affiliate_vavada
    • Replied by
    • affiliate_vavada
    • at Jan 28, 25, 08:37:41 AM
    • Cyprus Casino Rep 14
    • last active 2 days ago

    Hello, alexatanasovqwe!
    We are very sorry to learn that you have encountered difficulties while attempting make your deposit. Unfortunately, at the moment, payments processing through the cards may be unstable, but we are doing everything possible to make this method work again smoothly and without problems. 
    To sort out your transactions, please, send us a payment receipts to admin@vavada.net with the subject “LCB forum”, and we will do our best to help you with the situation. 
    Additionally, you can use alternative payment methods that are available on our website, for example, e-wallets. These methods work without problems and should serve as a sufficient replacement.
    We sincerely hope that you will be able to top up your account and the gaming process will bring your big wins as well as much joy!

  • JovanaV
    • Replied by
    • JovanaV
    • at Jan 30, 25, 09:45:07 AM
    • Serbia Moderator 5678
    • last active 9 hours ago

    Hello alexatanasovqwe,

    Could you please confirm if you've sent a payment receipts to the mentionet email address as the casino rep advised?

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Feb 04, 25, 06:19:54 AM
    • Serbia Moderator 5678
    • last active 9 hours ago

    Hello alexatanasovqwe,

    Any updates on your case?

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Feb 10, 25, 08:20:57 AM
    • Serbia Moderator 5678
    • last active 9 hours ago

    Since we have a response from the casino rep yet we haven't heard back from the member, we will close this complaint and mark it as resolved.

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