UNRESOLVED: Velvet spin casino

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Last post made 1 month ago by Berks
Gomeznh6
  • Started by
  • Gomeznh6
  • United States Newbie 8
  • last active 1 month ago

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  • Gomeznh6
    • Started by
    • Gomeznh6
    • at Apr 03, 23, 10:26:27 PM
    • United States Newbie 8
    • last active 1 month ago

    I just want to know the time that a casino has to approve your withdrawal request cause I have a withdrawal request through velvet spin since the 8th of last month is that standard procedure?

  • Berks
    • Replied by
    • Berks
    • at Apr 04, 23, 03:51:08 AM
    • Serbia Moderator 2711
    • last active 20 hours ago

    Hello Gomeznh6,

    Could you please tell us have you been verified before you made a withdrawal request?

    What documents did you submit?

    Thank you for your cooperation.

  • Gomeznh6
    • Replied by
    • Gomeznh6
    • at Apr 04, 23, 04:04:09 AM
    • United States Newbie 8
    • last active 1 month ago

    Yes I was verified I have the emails to show it and also on my account page

    i submitted a copy of my drivers license a proof of address 

  • Gomeznh6
    • Replied by
    • Gomeznh6
    • at Apr 04, 23, 04:14:31 AM
    • United States Newbie 8
    • last active 1 month ago

    I also got an email from their finance team telling me that they couldn't do a wire transfer due to their processors that they wanted to offer me to do my payout in bitcoin to provide them with the coin base number to have my withdrawal sent and haven't heard anything since the 10th of last month 

  • Berks
    • Replied by
    • Berks
    • at Apr 04, 23, 04:43:08 AM
    • Serbia Moderator 2711
    • last active 20 hours ago

    Thanks for this post from:

     Hi Gomeznh6,

    Could you please send us your Casino Username via private message so we can get in touch with Casino Rep in order to help you?

    Thank you.

  • Berks
    • Replied by
    • Berks
    • at Apr 04, 23, 08:19:18 AM
    • Serbia Moderator 2711
    • last active 20 hours ago

    Thanks for this post from:

    Hi Gomeznh6,

    Thanks for sharing your account details with us. We will try to reach out to Casino Rep in order to help you.

    Keep an eye on this thread.

    Thank you.

  • Gomeznh6
    • Replied by
    • Gomeznh6
    • at Apr 04, 23, 08:22:06 AM
    • United States Newbie 8
    • last active 1 month ago

    I really appreciate anything you can do to help me

  • Gomeznh6
    • Replied by
    • Gomeznh6
    • at Apr 06, 23, 02:54:18 AM
    • United States Newbie 8
    • last active 1 month ago

    How long do casino representatives have to respond to an issue

  • Berks
    • Replied by
    • Berks
    • at Apr 06, 23, 04:50:00 AM
    • Serbia Moderator 2711
    • last active 20 hours ago

    Hi Gomeznh6,

    Casino Rep got back to us and told that they couldn't find an account with that username. Could you please send us your email address that is connected with your Casino account via private message?

    Thanks in advance.

  • Gomeznh6
    • Replied by
    • Gomeznh6
    • at Apr 07, 23, 12:10:37 AM
    • United States Newbie 8
    • last active 1 month ago

    I sent that information to you earlier!

    thank you 

  • Berks
    • Replied by
    • Berks
    • at Apr 07, 23, 02:57:29 AM
    • Serbia Moderator 2711
    • last active 20 hours ago

    Hi Gomeznh6,

    Thanks for sharing your account details with us. We will forward it to Casino Rep,so they can check your withdrawal status.

    Keep an eye on this thread.

    Thank you.

  • Gomeznh6
    • Replied by
    • Gomeznh6
    • at Apr 09, 23, 11:50:57 AM
    • United States Newbie 8
    • last active 1 month ago

    I have been in contact with them but no one can give me a clear answer as to what the problem is if any so here I wait and see it's been a month already and I'm not getting anywhere it seems 

  • Anchi
    • Replied by
    • Anchi
    • at Apr 09, 23, 01:28:25 PM
    • Serbia Admin 11654
    • online

    Hi Gomeznh6,

    We have sent an email to Casino Rep in order to help your with this matter. Keep you posted. 

  • Gomeznh6
    • Replied by
    • Gomeznh6
    • at Apr 11, 23, 03:23:50 AM
    • United States Newbie 8
    • last active 1 month ago

    I contacted them again and now I was told to contact the payments department directly and I did and have not received a response from them 

  • Berks
    • Replied by
    • Berks
    • at Apr 11, 23, 03:32:41 AM
    • Serbia Moderator 2711
    • last active 20 hours ago

    Hi Gomeznh6,

    We are still waiting for a newest update from Casino. Once we hear back we will let you know.

    Keep an eye on this thread for any updates.

    Thank you.

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