RESOLVED: Verification issues at casinoofdreams

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Last post made 6 years ago by MelissaN
jessie1eye
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  • jessie1eye
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  • Hi there, I wonder if anyone else has had difficulty getting verified at casinoofdreams? I have sent document after document including birth certificate and government issued letters as well as a copy of my passport all of which are rejected every time for such reasons as all four corners are not visible etc etc. My passport is out of date but I explained to them that due to a medical condition I am unable to fly anymore so no point in my renewing it which is also the reason that I don't have a driving licence as the unpredictable nature of the seizures involved in my illness means it is too dangerous to be on the road.

    I can honestly say that in all the years of using online gaming websites I have never ever come across a casino that is so unwilling to help reach an amicable solution to this issue or in fact any issue and wonder why such diligence in proving my identity is not undertaken before accepting my money in the first place!

  • Hi jessie1eye,

    Hm! You always need to submit valid passport or ID when withdrawing the money. However, we can contact the casino and ask them what's the issue with the docs you provided and why they couldn't be verified. Please PM me your casino username. 

  • I have sent my username and also submitted more documents for the umpteenth time and don't even get an email acknowledging my email now thumbs_down

  • sick Hmmmm it's been nearly three weeks now that I have spent trying to reach a solution with the casino and I think the customer support is absolutely shoddy thus far and I guess they have ran out of excuses as to why all my documents are unacceptable and have resorted to just ignoring me now!

  • The casino has been informed. I'm still waiting for you to send me your username. 

    Thanks

  • Hi Melissa, I did pm you my username but I will post it here too it's jmurff.

  • jessie1eye wrote:

    Hi Melissa, I did pm you my username but I will post it here too it's jmurff.

    Hm! Couldn't find it for some reason. Thanks. It's been forwarded to the casino. Keep you updated. 

  • Thank you Melissa's much apprecated smiley

  • Hi jessie1eye,

    The last info we got from the casino regarding your case is that the casino rep is still waiting for an answer from their CS team. I hope we'll get the answer soon. Keep you posted. 

  • Hi jessie1eye,

    We got the answer from the casino: 

    "The docs received have not been approved the versions given are not acceptable, as for her Passport its nearly 7 years out of date! The request came about when the player was asked to verify her age which the fraud and payments team have since done electronically". 

    You know that you need to have valid documents in order to withdraw the money. Since we got a reply from the casino that you need to provide valid docs, there's nothing more we can do for you. They also advised you to contact their support team for further questions. 

     

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