RESOLVED: Virtual Casinos totally ROGUE!

This is a warning to avoid the affiliated Casinos of RAGING BULL, CLUB PLAYER, COOL CAT & ROYAL ACE. They are operated by unethical people and they are attempting to keep (steal) over $80,000 of my sister's money. They lied to her while she was dying of cancer, encouraging her to deposit more money with them, while guaranteeing timely payouts. Since she passed away they have done NOTHING except lie to her family, promise payment and then go silent. It's been 9 months! I strongly urge you to avoid doing any business with these casinos! There are plenty of other good online casinos, you don't need these people in your financial lives.

Hello rfairbrook, 

Very tragic story. We appreciate you coming to raise awareness on our forums. Please be advised that these casino brands are already on the warning list and we do not recommend anyone plays here. If you wish, we can possibly escalate your complaint and contact casino representatives. Let us know..

I would appreciate any assistance that I can find. Please let me know what next steps would be helpful and thank you in advance!

Hello rfairbrook, 

We can certainly offer a helping hand. Could you please private message your casino usernames. After doing so we will try to contact Casino Representatives. 

Hello rfairbrook, 

Thanks for sending over your casino username via private message. We have contacted Casino Rep. Keep you posted on this forum thread once we receive a response. 

Hello rfairbrook, 

We have pinged Casino Rep again. Hopefully we get a response soon. 

Hello rfairbrook, 

Casino Rep is aware of your complaint and is working internally on a solution for you. Keep you posted. 

Thank you!

Hello rfairbrook, 

Just checking in. We haven't heard back from Casino Representative. We have sent them a reminder just now. If we hear anything, we will let you know as soon as possible. 

Hello rfairbrook, 

Casino Representative has contacted us and said that your situation is complex. It requires face to face discussion with high up management. They are aware of your complaint and are working on a strategy. They promise a response soon and they apologize for the delay. We will stay persistent on this matter. Keep you posted.

Hello rfairbrook, 

Here to provide an update that your case is still being worked on internally. So an official response may take a little while longer as per Casino Representative feedback. 

Hello rfairbrook, 

Have anyone of the online casinos you mentioned above contacted you or tried to assist you in the meantime?

We are contacting Casino Rep at this very moment to provide us with an update as it has been little over a month since the complaint was initially made. 

I received a $2500 payment into my bank from the casino, with no correspondence. This was the very first payment I have received from them, so I'm pleased about it.The outstanding balance is $81,000! If they could be relied upon to make these payments weekly, I would be satisfied, even if it took 9 months. I'm very afraid however, that they will just send me a small deposit every couple of months just to appease me and hope that I go away. Thanks so much for your assistance, I'm very grateful.

Hi rfairbrook, 

Thanks for reaching out and updating us. At least something came out of this whole situation. We received a response from Casino Representative that another payment is on the way soon. Now we are no sure if this will be bi-weekly or monthly but we will have to wait and see...

In any case, keep us posted with the whole situation. Hoping for the best.

Thank you!