RESOLVED: Virtual Casinos totally ROGUE!

This is a warning to avoid the affiliated Casinos of RAGING BULL, CLUB PLAYER, COOL CAT & ROYAL ACE. They are operated by unethical people and they are attempting to keep (steal) over $80,000 of my sister's money. They lied to her while she was dying of cancer, encouraging her to deposit more money with them, while guaranteeing timely payouts. Since she passed away they have done NOTHING except lie to her family, promise payment and then go silent. It's been 9 months! I strongly urge you to avoid doing any business with these casinos! There are plenty of other good online casinos, you don't need these people in your financial lives.

Hello rfairbrook, 

Very tragic story. We appreciate you coming to raise awareness on our forums. Please be advised that these casino brands are already on the warning list and we do not recommend anyone plays here. If you wish, we can possibly escalate your complaint and contact casino representatives. Let us know..

I would appreciate any assistance that I can find. Please let me know what next steps would be helpful and thank you in advance!

Hello rfairbrook, 

We can certainly offer a helping hand. Could you please private message your casino usernames. After doing so we will try to contact Casino Representatives. 

Hello rfairbrook, 

Thanks for sending over your casino username via private message. We have contacted Casino Rep. Keep you posted on this forum thread once we receive a response. 

Hello rfairbrook, 

We have pinged Casino Rep again. Hopefully we get a response soon. 

Hello rfairbrook, 

Casino Rep is aware of your complaint and is working internally on a solution for you. Keep you posted. 

Thank you!

Hello rfairbrook, 

Just checking in. We haven't heard back from Casino Representative. We have sent them a reminder just now. If we hear anything, we will let you know as soon as possible. 

Hello rfairbrook, 

Casino Representative has contacted us and said that your situation is complex. It requires face to face discussion with high up management. They are aware of your complaint and are working on a strategy. They promise a response soon and they apologize for the delay. We will stay persistent on this matter. Keep you posted.

Hello rfairbrook, 

Here to provide an update that your case is still being worked on internally. So an official response may take a little while longer as per Casino Representative feedback. 

Hello rfairbrook, 

Have anyone of the online casinos you mentioned above contacted you or tried to assist you in the meantime?

We are contacting Casino Rep at this very moment to provide us with an update as it has been little over a month since the complaint was initially made. 

I received a $2500 payment into my bank from the casino, with no correspondence. This was the very first payment I have received from them, so I'm pleased about it.The outstanding balance is $81,000! If they could be relied upon to make these payments weekly, I would be satisfied, even if it took 9 months. I'm very afraid however, that they will just send me a small deposit every couple of months just to appease me and hope that I go away. Thanks so much for your assistance, I'm very grateful.

Hi rfairbrook, 

Thanks for reaching out and updating us. At least something came out of this whole situation. We received a response from Casino Representative that another payment is on the way soon. Now we are no sure if this will be bi-weekly or monthly but we will have to wait and see...

In any case, keep us posted with the whole situation. Hoping for the best.

Thank you!

Well it's been a month and naturally they've sent only the one payment. I'm so frustrated. They continue to owe us $81, 000! I would negotiate a smaller lump sum just to get them out of my life. I'm grateful for your assistance but they are not behaving in good faith. Thanks again.

We will ask for updates, keep you posted. 

We just sent a reminder email rfairbrook, so far no updates. Keep you posted. 

Hi rfairbrook,

Still no response from the casino representative. We sent one more reminder email. If we hear back, we will let you know.

Do you maybe have some news?

Thank you. 

Not a word, thanks!

Hello rfairbrook,

We have just contacted Casino Representative and mentioned that you would be willing to settle for a smaller lump sum just to get over this headache. You can expect some feedback very soon. Thanks for your patience thus far.

Hello rfairbrook,

After a long wait, we just received an update from Casino Representative that they have resolved things internally and have the green light with how to move forward with your case. Casino Representative should be reaching out to you personally sometime this week or next week at the latest, so please keep your phone handy and be on the lookout for emails. If you happen to not hear back from them please let us know on this forum thread. 

Hi rfairbrook,

Has a Casino Representative reached out to you in regards to making a settlement? Please let us know. Thank you. 

Nothing...

Hi rfairbrook,

We also haven't got any update form the Casino, once we get we will let you know. Keep us updated.

Hello rfairbrook,

Any update?

They agreed to a partial payment but then of course, they haven't made good on their offer. So, no I've received nothing from them! Just lies...

Hello rfairbrook,

We have sent them a reminder once again, and really hope that we will get more detailed information about your case. Keep an eye on this thread.

Hello rfairbrook,

Casino Rep got back to us and told that you have reached an agreement. Please let us know when it's finished.

Hello rfairbrook,

Any updates? Did you get your case resolved?

No updates, not resolved... 

Any update rfairbrook?

The casino strong-armed me into accepting a deep discount. They then failed to perform on the timeline that we mutually agreed to, which voided the agreement. So I guess we're back to square one! They still owe my sister's estate over $30,000. I appreciate your assistance but apparently, these people just can't be trusted to do what they say.

Hey rfairbrook,

We will reach out to them again to check what is happening with your case. Hope that we will get a quick response from the Rep. Please keep you posted.

Hey rfairbrook,

Casino Rep got back to us and explained us what was happening here. He said that you had an agreement to pay you two installments of $25K by the end of December. The first one came on time and second one as he said was sent on time but arrived two days later due to holidays. Can you please confirm all of these information?

They said that they did as you agreed so there is a little left he can do regarding this matter.

That's reasonably accurate, except that they had two months so the lateness was totally in their control. Even though they kept over $30, 000 of my sister's money and extorted this agreement from me, I told them expressly that I would only be satisfied with this "deal" if it was completed prior to 12/31, which they failed to do. Unless they actually keep one of their many promises to me, I will complain about them online to anyone who cares. They still owe us $30,000 but if

they had paid us on time they would owe us nothing.

Thank you for your assistance in this matter.

Hello rfairbrook,

Thanks for the update.

Please keep us informed.

Hey rfairbrook,

Could you please provide us with the updates regarding this case? Has your case been resolved?

No it is NOT resolved. Even though they made a partial payment, they again did not live up to their agreement and they continue to owe us over $31,000!

Thank you for your assistance in this matter.

Wow! What a nightmare!

Yes, thanks for all your support. Players

need to be extremely careful who they give their money to. 

Hello rfairbrook, 

It is remarkable that this complaint has remained unresolved for an extended period of time. Could you kindly provide an update on the current status of your complaint? Is the full compensation yet to be received? It may be beneficial for us to escalate the issue and reconnect with Casino Representative to determine the present state of affairs.

No the full compensation has not yet been received. They continue to owe us over $31, 000!

Hi rfairbrook, 

We will revert back to Casino Representative and seek for an explanation. A sense of urgency is needed at this point. Keep you posted. 

Thank you!

Hello  rfairbrook, 

We received a response from the Casino. They claim that they fulfilled their part of the agreement and paid two installments, so the third installment will not be paid to you because they stick to the agreement they had with you, and they say that there is nothing more they can do regarding their side. Unfortunately, their decision is final. 

We did everything that is in our power to help you, and currently our hands are tied.

Be careful with this group of Casinos, they are on the warning list on our website for a reason.

We will mark this case as Resolved.

That's why I don't play in these pseudo casinos. :(