My account was already verified with them. I have/did NOT used any bonuses or promotions with my deposit. My deposit (actually my 6th deposit, I believe) was made with bitcoin.
I requested a withdrawal on Dec 17th. Although they claim to process payments in 24 hours, I'm approaching the midway point of week 2.
I did get a response from the helpdesk on Dec 22nd:
We appreciate your patience as we work through a backlog of payments. Rest assured, we're actively resolving the issue and will have your payment processed as soon as possible.