UNRESOLVED: Waiting for withdrawls

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Last post made 16 days ago by Berks
melint70583
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  • melint70583
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  • I have withdrawals pending at gold river star, Ricardo's, and Davincis gold casinos for over a month now. I can't get anyone to answer my emails. When I go online and chat I get the  same I'll send vip a message to contact you. I am afraid I will never receive my considerable withdrawals.  Someone please help me with what to do next. Ty! Melinda 

  • Hello Melinda,

    Could you please send us your casino username via private message, so we can get in touch with a casino representative.

    Thank you

  • Sry I can’t find where to send a private reply. Gold river star Id, Melinda, davincis gold Id is ozzy16, and Ricardo’s id is ozzy61

  • Hello Melinda,

    We will notify casino rep about this case and once we get a response we will get back to you.

    Please be patient, it will take a little longer to receive responses, since it is the New Year holidays.

    Thank you for your understanding.

  • Hello Melinda,

    We are still waiting for a response from Casino Rep's. It takes a little longer to get a response due to Holidays. Once we get some update we will get back to you. Keep an eye on this thread.

    Happy New Year!

  • Hi sure am ty so much. I’ve been emailing them for a month and have not gotten a response

  • They don't even have anyone on live chat anymore.  Do these casinos ever just take ur money and run or are they regulated somehow? Ty

  • Hello Melinda,

    We are still waiting for a response. Keep an eye on this thread.

  • I have finally received my payout from Davincis Gold and Ricardo's. Not sure if they responded to you or not. I still have not received anything from gold star river!!

  • Hello Melinda,

    Happy to hear that you received your funds from two of those brands. We haven't received any update from Gold star river Casino so we will send them a reminder email in hopes that we can get a response. Keep you posted.

  • Hello Melinda,

     

    The cashout has been sent to you according to our T&Cs and as promised to you.

    You are more than welcome to visit our T&Cs via the main page.

    Thank you for your understanding and patience.

     

    DaVinci's Gold

     

  • I am just waiting on 5 withdrawals from gold river star. Ty

  • Hello Melinda,

    We have sent them a reminder about your withdrawal but without any response. We will try to reach out to them again regarding this matter. Keep you posted.

  • Their customer service sucks. I got an email during the week saying I would be paid this weekend.  I'm sure that was because you sent them an email. She said that with the holidays it was still well in the time frame of their terms.  I have a withdrawl since 11/24.  Really? A month and 1/2.  Never again at this casino!

  • Hello melint70583,

    Unfortunately they are unresponsive thus far at all. Hope that they will stick to their words and pay you in the shortest possible time. Crossing fingers for you!

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