CLOSED: Wicked Pokies - Slow Payment Issue

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Last post made 1 month ago by Cookie17
JesseJGax
  • Started by
  • JesseJGax
  • United States Newbie 5
  • last active 18 days ago

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  • JesseJGax
    • Started by
    • JesseJGax
    • at Aug 03, 26, 11:11:56 AM
    • United States Newbie 5
    • last active 18 days ago

    Just wamted to submit a small complaint or review about a delayed withdrawl that took about 9 days to recieve earnings. I did use a new player welcom e bonus and did exactly what the requirements were. I just wanted to note that it seemed as if they delayed purposefully and I had to talk to support a couple of times before I actually recieved my payment which it felt like it never would happen.

    Casino: Wicked Pokies

    Case #: 4551

    Submitted via LCB complaint form
  • Cookie17
    • Replied by
    • Cookie17
    • at Aug 04, 26, 02:43:18 AM
    • Serbia Moderator 1404
    • last active 10 hours ago

    Hello JesseJGax,

    Thank you for taking the time to share your experience with our members.

    We're pleased to hear that you eventually received your withdrawal. However, we understand why the process left you feeling concerned, considering the time frame for the completion of the withdrawal process.

    Please note that when a withdrawal is associated with a welcome bonus, it is not uncommon for casinos to carry out additional reviews, including verification of the completed wagering requirements, bonus compliance, and account verification before approving the payment. These checks can sometimes result in longer processing times than standard withdrawals.

    We're glad the matter was ultimately resolved and that you received your winnings. Your feedback about the processing time and communication is valuable and will certainly help other players know what to expect when playing at the casino.

    Thank you again for sharing your experience with our community.

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