Resolved - Winbig21 Casino - Trouble Getting Paid

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Last post made 11 years ago by baby22555
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  • I cashed out on Jan 6, went to CS and asked for info on what to do next.  Website is virtually silent on this issue, only saying it takes 7-8 working days.

    CS told me to submit docs, so I did.  Never an email from ANYONE at Winbig21.  I had to go back to CS day after day to ask the progress.  Finally, I was told they couldn't read my docs, so I rescanned them and sent them again.

    Last week, I was told, thru CS again, that my docs were approved.

    Not a word fthru an email to let me know anything.

    A couple of days ago I get a phone call asking me if I want to reverse part of my withdrawal.  Hoping if I reversed $100, they would then proceed to process my withdrawal, I agreed.  However, when I went to the casino, they want me to reverse the whole withdrawal, which I refused to do, and asked them to proceed, since my docs were approved.

    Again, thru CS, I was told that the Finance Dept would proceed with my withdrawal.

    Now today, CS says that Finance  "when they'll finish with your documents -  they'll contact you - trust me please".

    Seriously??  I should trust them??

    Still no email or contact from Winbig21...about anything....at any time.....whatsoever. 

    The ONLY INFO I get is when I contact CS, or that phone call wanting me to reverse my withdrawal.

    If they can't/won't pay a moderately small withdrawal of a few hundred, what are they doing accepting bets from players?

    The wager req was 40x and max cashout was 3x bonus, and I made it thru, followed all their rules, made it thru waiting period of over a week, and STILL CAN'T GET PAID!!

    It's horrible the treatment players get from casinos who want their money, but don't want to honor their own debts and pay up in a timely fashion.

    Winbig21 should be ashamed of this conducts!

  • That doesn't sound like completely honest tactics but I'm pretty sure you will get paid sooner rather than later, maybe with some help from the staff here if possible.

  • Hi Amateur,

    I am sorry to hear that you are having such a bad time in getting your withdraw from this casino, you have been given the run around totally and it is unfair how they can do this, i really hope some staff members from this forum can help and speed this process up, just hang in there m8 i am sure and hope you will get the withdraw soon.

    LuckyRJ

  • You can contact their Rep HERE

    Zuga


  • I cashed out on Jan 6, went to CS and asked for info on what to do next.  Website is virtually silent on this issue, only saying it takes 7-8 working days.

    CS told me to submit docs, so I did.  Never an email from ANYONE at Winbig21.  I had to go back to CS day after day to ask the progress.  Finally, I was told they couldn't read my docs, so I rescanned them and sent them again.

    Last week, I was told, thru CS again, that my docs were approved.

    Not a word fthru an email to let me know anything.

    A couple of days ago I get a phone call asking me if I want to reverse part of my withdrawal.  Hoping if I reversed $100, they would then proceed to process my withdrawal, I agreed.  However, when I went to the casino, they want me to reverse the whole withdrawal, which I refused to do, and asked them to proceed, since my docs were approved.

    Again, thru CS, I was told that the Finance Dept would proceed with my withdrawal.

    Now today, CS says that Finance  "when they'll finish with your documents -  they'll contact you - trust me please".

    Seriously??  I should trust them??

    Still no email or contact from Winbig21...about anything....at any time.....whatsoever. 

    The ONLY INFO I get is when I contact CS, or that phone call wanting me to reverse my withdrawal.

    If they can't/won't pay a moderately small withdrawal of a few hundred, what are they doing accepting bets from players?

    The wager req was 40x and max cashout was 3x bonus, and I made it thru, followed all their rules, made it thru waiting period of over a week, and STILL CAN'T GET PAID!!

    It's horrible the treatment players get from casinos who want their money, but don't want to honor their own debts and pay up in a timely fashion.

    Winbig21 should be ashamed of this conducts!


    Hi Amateur,

    Sorry that you had to go through this.

    Please PM me your casino username - I will handle this for you.

  • I recvd payment today for this withdrawal.

    Thanks for your help Melanie!  smiley

  • Glad to help:) Thanks for your patience.

  • Upgrading topic to resolved.

    Zuga

  • I think they're involved with CASINOROYALCLUB.  I too received a phone call from WinBig21 and swear it was the same guy who used to call me from CASINOROYALCLUB (who never has paid me my winnings).


  • I recvd payment today for this withdrawal.

    Thanks for your help Melanie!  smiley


    That's great news, Mel saves the day again wink
  • Hi ! I have to say this is the worst casino. Some guy Marvin called me many times trying to help me get my mastercard to work. 2 months after trying I deside to go buy prepaid Visa I made my deposit. 

    Before I deposit in any casino my question is can I get winnings by check or western union because my bank doesnt except wire transfers.  Marvin told me no western union and yes I can get bank check.  After 3 deposits i won 150 cashed out Marvin offers a 100% match if I reverse, so I did and cashed out $400.00 sent all documents told Im set and approved but had to go on myself and ask no emails.

    After waiting 3 weeks no check. I logged on spoke to Marvin he tells me the rules changed I cant get paid by check ony wire transfers.  I emailed there manager and finance at least 5 times still as of today no reply.  PLEASE BECAREFUL PLAYING HERE.  OR JUST DONT. 

    I feel Marvin scammed me into deposits and they wont pay me my winnings so I said they should of never have taking my deposits if they couldnt make good on paying me.  I am very very upset over the way things were done.  Ladys look out for Marvin he is a player. He scams you and make promises that cant keep meaning pay by check.

    If anyone can help me or give me advise what i can do to get either my deposits back or my winnings that would be great. 

    I called buyer be ware that tv show that investigates consumers being scamed.  They are interested in this story but Id rather just get whats mine and be done.  I will go to them if  things dont work out..  FELLOW LCBers STAY AWAY


  • Hi ! I have to say this is the worst casino. Some guy Marvin called me many times trying to help me get my mastercard to work. 2 months after trying I deside to go buy prepaid Visa I made my deposit. 

    Before I deposit in any casino my question is can I get winnings by check or western union because my bank doesnt except wire transfers.  Marvin told me no western union and yes I can get bank check.  After 3 deposits i won 150 cashed out Marvin offers a 100% match if I reverse, so I did and cashed out $400.00 sent all documents told Im set and approved but had to go on myself and ask no emails.

    After waiting 3 weeks no check. I logged on spoke to Marvin he tells me the rules changed I cant get paid by check ony wire transfers.  I emailed there manager and finance at least 5 times still as of today no reply.  PLEASE BECAREFUL PLAYING HERE.  OR JUST DONT. 

    I feel Marvin scammed me into deposits and they wont pay me my winnings so I said they should of never have taking my deposits if they couldnt make good on paying me.  I am very very upset over the way things were done.  Ladys look out for Marvin he is a player. He scams you and make promises that cant keep meaning pay by check.

    If anyone can help me or give me advise what i can do to get either my deposits back or my winnings that would be great. 

    I called buyer be ware that tv show that investigates consumers being scamed.  They are interested in this story but Id rather just get whats mine and be done.  I will go to them if  things dont work out..  FELLOW LCBers STAY AWAY


    Hi Lisa,

    Marvin does sound like a bit of a scammer. Please PM me your casino username and I will chat directly with the casino rep regarding your cashout.
  • Melcb I don't know what u mean pm u fairly new user name is same as here baby2255 thanks

  • Melcb sorry user name baby22555 forgot a 5 thanks so much no one will answer me

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