RESOLVED: WinCraft Casino - No Payment Issue

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Last post made 1 year ago by njanjam
Rafsss
  • Started by
  • Rafsss
  • Poland Newbie 1
  • last active 6 months ago

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  • Rafsss
    • Started by
    • Rafsss
    • at May 13, 25, 02:48:02 AM
    • Poland Newbie 1
    • last active 6 months ago

    I've been waiting for my funds to be withdrawn for 10 days, but to no avail. The only available method is Skrill which I can't use. I have not received any alternative to solve the problem. My case is sent back to the finance department all the time. No information that solves the problem is coming back from the financial department. It's a joke. Don't play there because you may not get your money back.

    Disputed amount: 1700zł

    Casino: WinCraft Casino

    Case #: 3218

    Submitted via LCB complaint form
  • njanjam
    • Replied by
    • njanjam
    • at May 13, 25, 03:05:05 AM
    • Serbia Moderator 3770
    • last active 10 hours ago

    Hi Rafsss,

    Thank you for taking the time to share your experience with the LCB members, and we’re sorry to hear about your negative experience.

    We've received your complaint and notified the casino rep about it. We will update you as soon as we receive their response

  • njanjam
    • Replied by
    • njanjam
    • at May 15, 25, 07:20:23 AM
    • Serbia Moderator 3770
    • last active 10 hours ago

    Hi Rafsss,

    Could you please let us know if there are any updates? We are still waiting for the casino rep's response regarding your case.

  • njanjam
    • Replied by
    • njanjam
    • at May 19, 25, 09:22:49 AM
    • Serbia Moderator 3770
    • last active 10 hours ago

    Hi Rafsss,

    Any updates on your case? Have you heard back from the casino?

  • Anchi
    • Replied by
    • Anchi
    • at May 19, 25, 09:58:37 AM
    • Serbia Admin 14766
    • last active 3 hours ago

    Thanks from:

    Hello Rafsss,

    Here is one recommendation to help prevent situations like these.

    Before making a deposit at the casino, it is essential to review the available withdrawal options listed in the cashier section. If this information is not readily visible prior to your deposit, please reach out to the casino's customer support team. They can provide you with the details of the withdrawal options available to you.

  • njanjam
    • Replied by
    • njanjam
    • at May 21, 25, 07:06:07 AM
    • Serbia Moderator 3770
    • last active 10 hours ago

    Hi Rafsss,

    Since we haven't heard back from you we will consider case #3218 CLOSED due to the submitter's inactivity. However, if you still need our assistance, please let us know via personal message, and we will reopen the case.

  • njanjam
    • Replied by
    • njanjam
    • at May 28, 25, 07:53:50 AM
    • Serbia Moderator 3770
    • last active 10 hours ago

    Hi Rafsss,

    We will reopen the complaint as we have received a response from the casino rep stating: 'All the information was provided to our player and after all of that, the player just played and lost his funds.'

    Since we now have a reply from the rep, we will mark this complaint #3218 as RESOLVED.

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