RESOLVED: Sugar Casino Withdrawal Delay

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Last post made 2 years ago by sigi
sigi
  • Started by
  • sigi
  • Germany Jr. Member 69
  • last active 4 months ago

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  • sigi
    • Started by
    • sigi
    • at Mar 06, 22, 01:27:16 AM
    • Germany Jr. Member 69
    • last active 4 months ago

    Hi I Withdrawal 700Euro from sugarcasino.com  game Mustang gold on 25.02.2022 and still in procedure. What i can do,thanks for your help.

  • sigi
    • Replied by
    • sigi
    • at Mar 06, 22, 01:30:24 AM
    • Germany Jr. Member 69
    • last active 4 months ago

    Hi I Withdrawal 700Euro from sugarcasino.com  game Mustang gold on 25.02.2022 and still in procedure. What i can do,thanks for your help.Username sigi

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 07, 22, 03:47:54 AM
    • Serbia Moderator 15385
    • last active 7 hours ago

    Thanks for this post from:

    Hi sigi,

    Sorry to hear that. We'll notify the casino rep about your withdrawal issue. Keep you posted. 

  • sigi
    • Replied by
    • sigi
    • at Mar 07, 22, 03:57:55 AM
    • Germany Jr. Member 69
    • last active 4 months ago

    Thanks for this post from:

    Thanks for your help.MelissaN

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 07, 22, 05:46:25 AM
    • Serbia Moderator 15385
    • last active 7 hours ago

    Thanks for this post from:

    sigi wrote

    Thanks for your help.MelissaN

    The casino rep is looking into it. Keep you posted. 

  • sigi
    • Replied by
    • sigi
    • at Mar 07, 22, 06:28:47 AM
    • Germany Jr. Member 69
    • last active 4 months ago

    Thanks for this post from:

    Thanks MelissaN, I hope to get my withdrawal from sugar casino to my neteller account?

  • sigi
    • Replied by
    • sigi
    • at Mar 07, 22, 09:03:28 PM
    • Germany Jr. Member 69
    • last active 4 months ago

    Thanks for this post from:

    Hi,News from Mga malta.

    Bild

     

    Ticket Reference: QLJ-WBDCN-994

    Thank you for contacting the Malta Gaming Authority.

    Please be informed that all B2C licensees are now required to make readily available to players the applicable procedures for referring a dispute to the operator's appointed Alternative Dispute Resolution (ADR) provider. Furthermore, your case is clearly of a contractual or transactional nature, that is, relating to deposits, withdrawals, bonuses, account verification and account-related activities.

    In your specific case, the approved ADR provider is EADR Ltd. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 08, 22, 03:16:12 AM
    • Serbia Moderator 15385
    • last active 7 hours ago

    Thanks for this post from:

    Thanks for the update. We'll send a reminder to the casino rep and see if there is an update regarding your case. 

  • sigi
    • Replied by
    • sigi
    • at Mar 08, 22, 08:20:09 AM
    • Germany Jr. Member 69
    • last active 4 months ago

    Hi MelissaN.I got reply from Sugar casino I hope they pay out now?See attachment.And thanks for the help.

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 08, 22, 08:53:01 AM
    • Serbia Moderator 15385
    • last active 7 hours ago

    Thanks for this post from:

    sigi wrote

    Hi MelissaN.I got reply from Sugar casino I hope they pay out now?See attachment.And thanks for the help.

    Please keep us posted. Hope you'll get the money soon. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 09, 22, 08:44:55 AM
    • Serbia Moderator 15385
    • last active 7 hours ago

    Thanks for this post from:

    We received a PM from the player that he received his money. We'll mark this case as Resolved. 

  • sigi
    • Replied by
    • sigi
    • at Mar 11, 22, 02:41:03 PM
    • Germany Jr. Member 69
    • last active 4 months ago

    Thanks for this post from:

    hi, Today on March 11th, 2022 I made a withdrawal from the sugar casino for 150 euros with trustly. I was very surprised, the money was in my account a few hours later.

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