RESOLVED - Azure Hand - Withdrawal taking too long

Last post made 1 month ago by KingNemo
  • Started by
  • SMOKEY1958
  • Australia Sr.Newbie 20
  • last active 1 month ago

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  • I have been waiting on a withdrawal made 14/03/2022. Only for $100 but not really the point. I have been on Live Chat many times to be told in a couple of days or it's escalated. I actually won this last year but had to jump through hoops to get verified once again.

  • Hello SMOKEY1958

    We are sorry to hear about your withdrawal delays. Could you please notify us with which online casino you are referring to? Also, feel free to private message me your casino username, so that we can reach out to casino rep. Thanks. 

  • Hello SMOKEY1958

    Thanks for notifying us that Azure Hand is in question. We received your account details and notified the casino rep. Keep an eye on this topic for updates. 

  • Thank you. I am guessing that you haven't heard anything back?

  • Hi SMOKEY1958

    We have advised the casino representative and they're aware of your complaint. They have yet to provide a response. We will send a reminder today. 

  • Greetings all,

    I have submitted the case for review with the requisite department, when I have further information I will post here.

    Best wishes,

    Nick and Azure Hand

  • Thank you. A month waiting for a withdrawal is an extremely long time. I was a regular player years ago but the constant hounding to get the withdrawal paid out has seen me move on to a Casino that pays and has the money in your account in 48 hours.

  • Hi. Just enquiring why you would send to the Requisite Department when Live Chat have said it was approved and payment had been escalated?

  • Hi SMOKEY1958

    Please be advised Casino Rep Nickhelp is catering towards your case and looking into your withdrawal issues. Please try to be a little patient for a response. In the case you do get paid out, please let us know.

  • I would like to thank you for your help. The tiny win I had has been paid. Once again many thanks.

  • Hi SMOKEY1958

    Thanks for updating us with your situation. We are happy you got paid out in the end. This case is officially RESOLVED. Feel free to use our platform anytime, we have a lot of useful information for gamblers and we have a very player friendly approach in this industry. Cheers! i_love_lcb

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