RESOLVED - Azure Hand - Withdrawal taking too long

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Last post made 1 month ago by KingNemo
SMOKEY1958
  • Started by
  • SMOKEY1958
  • Australia Sr.Newbie 20
  • last active 1 month ago

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  • SMOKEY1958
    • Started by
    • SMOKEY1958
    • at Apr 06, 22, 04:53:49 AM
    • Australia Sr.Newbie 20
    • last active 1 month ago

    I have been waiting on a withdrawal made 14/03/2022. Only for $100 but not really the point. I have been on Live Chat many times to be told in a couple of days or it's escalated. I actually won this last year but had to jump through hoops to get verified once again.

  • KingNemo
    • Replied by
    • KingNemo
    • at Apr 06, 22, 05:08:59 AM
    • Serbia Moderator 1475
    • last active 1 hour ago

    Thanks for this post from:

    Hello SMOKEY1958, 

    We are sorry to hear about your withdrawal delays. Could you please notify us with which online casino you are referring to? Also, feel free to private message me your casino username, so that we can reach out to casino rep. Thanks. 

  • KingNemo
    • Replied by
    • KingNemo
    • at Apr 07, 22, 02:18:45 AM
    • Serbia Moderator 1475
    • last active 1 hour ago

    Thanks for this post from:

    Hello SMOKEY1958, 

    Thanks for notifying us that Azure Hand is in question. We received your account details and notified the casino rep. Keep an eye on this topic for updates. 

  • SMOKEY1958
    • Replied by
    • SMOKEY1958
    • at Apr 07, 22, 11:37:28 PM
    • Australia Sr.Newbie 20
    • last active 1 month ago

    Thank you. I am guessing that you haven't heard anything back?

  • KingNemo
    • Replied by
    • KingNemo
    • at Apr 08, 22, 02:17:32 AM
    • Serbia Moderator 1475
    • last active 1 hour ago

    Thanks for this post from:

    Hi SMOKEY1958, 

    We have advised the casino representative and they're aware of your complaint. They have yet to provide a response. We will send a reminder today. 

  • Nickhelp
    • Replied by
    • Nickhelp
    • at Apr 11, 22, 05:06:01 AM
    • Czech Republic Casino Rep 137
    • last active 1 day ago

    Thanks for this post from:

    Greetings all,

    I have submitted the case for review with the requisite department, when I have further information I will post here.

    Best wishes,

    Nick and Azure Hand

  • SMOKEY1958
    • Replied by
    • SMOKEY1958
    • at Apr 11, 22, 06:20:44 AM
    • Australia Sr.Newbie 20
    • last active 1 month ago

    Thank you. A month waiting for a withdrawal is an extremely long time. I was a regular player years ago but the constant hounding to get the withdrawal paid out has seen me move on to a Casino that pays and has the money in your account in 48 hours.

  • SMOKEY1958
    • Replied by
    • SMOKEY1958
    • at Apr 11, 22, 10:03:16 PM
    • Australia Sr.Newbie 20
    • last active 1 month ago

    Hi. Just enquiring why you would send to the Requisite Department when Live Chat have said it was approved and payment had been escalated?

  • KingNemo
    • Replied by
    • KingNemo
    • at Apr 12, 22, 03:40:29 AM
    • Serbia Moderator 1475
    • last active 1 hour ago

    Thanks for this post from:

    Hi SMOKEY1958, 

    Please be advised Casino Rep Nickhelp is catering towards your case and looking into your withdrawal issues. Please try to be a little patient for a response. In the case you do get paid out, please let us know.

  • SMOKEY1958
    • Replied by
    • SMOKEY1958
    • at Apr 13, 22, 03:51:21 PM
    • Australia Sr.Newbie 20
    • last active 1 month ago

    Thanks for this post from:

    I would like to thank you for your help. The tiny win I had has been paid. Once again many thanks.

  • KingNemo
    • Replied by
    • KingNemo
    • at Apr 13, 22, 04:04:50 PM
    • Serbia Moderator 1475
    • last active 1 hour ago

    Thanks for this post from:

    Hi SMOKEY1958, 

    Thanks for updating us with your situation. We are happy you got paid out in the end. This case is officially RESOLVED. Feel free to use our platform anytime, we have a lot of useful information for gamblers and we have a very player friendly approach in this industry. Cheers! i_love_lcb

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