RESOLVED: Horus casino - Withdrawel delay

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Last post made 1 day ago by njanjam
Tobisoleil
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  • Tobisoleil
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  • last active 11 days ago

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  • Hello. I made 4 withdrawel at Horus casino

    The first one was on 24.01.2025 with 2000€ and the other 3 a few days later with 2000€ each. I used the Crypto withdrawel in usdt. In Total its 8000€ pending. Its all raw cash and i didnt use a bonus or something. I wrote directly to the Finance department but got no replie. The support said to me "dont worry our finance team will handle this but we have no direct contact to the finance department, so we cant help you out in this case" 

    a had a few withdrawel at horuscasino with usdt. All these withdrawel was withhin 1-2 days. 

    username: T***

    email: t****
    my Account is fully verified

     

    please help me to get my withdrawel

    3/ 5

  • Hi Tobisoleil,

    Keep in mind that if you may have won through this month need to pay attention to the monthly maximum withdrawal:

    The maximum withdrawal amount processed to a player may not be greater than 20.000 EUR or the equivalent amount in any other currency, per month. Exceptions can be made for players with a higher VIP status at our discretion.

    Thanks for sending your account details. We will contact the casino rep regarding your case.

  • I withdraweled around 4000€ this month without any problems. 

    thank you for your help

  • Dear Tobisoleil,

    We received an answer from the casino rep:

    Due to a recent gameplay abuse by a fraud organisation, we had to do a thorough gameplay check of everyone's activity, which caused this delay in processing of the player's withdrawals.

    We expect to finish our review tomorrow and approve the payments, our finance department will inform the player on steps he needs to take to facilitate the payments. We are deeply sorry for the player's negative experience but we had to do our due diligence.

    We are waiting to update us when you receive your payment. We would be happy to know.

    Thank you for your patience.

  • I got this email now. Hopefully they will pay tomorrow.

    Dear Tobias,
     
    Thank you for reaching out and congratulations on your win! 
     
    Please note we sincerely apologize for the delay in processing your withdrawal requests.
     
    Before we could proceed with your withdrawals, we needed to verify your winnings with the game provider due to an increase in gameplay abuse in certain slots. Unfortunately, this verification process took longer than expected. We truly appreciate your patience and understanding.
     
    Kinldy note that we will begin processing your withdrawals tomorrow. However, to ensure a smoother transaction process, we kindly request that you split your withdrawal requests into transactions of €1,000 instead of €2,000. This adjustment will help facilitate a more efficient process.
     
    Once again, we sincerely apologize for the delay and any inconvenience it may have caused. If you have any questions, please feel free to reach out.
     
    Kind regards,
     

     

  • Hi Tobisoleil,

    We would like to know did you resolved your issue.

    Any update about your case? Have you received your funds?
     

  • Hi Tobisoleil,

    As more than 48 hours have passed without a response from the member, we will mark this case as resolved, given that we have received a reply from the casino representative. 

    If you still didn't receive payment, we will reopen the complaint.

    Thank you

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