RESOLVED: Wolf.io - No Payment Issue

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Last post made 3 months ago by Cookie17

Started by
svn130893
Jr. Member 80
last active 2 days ago

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Started by

svn130893

at Jun 08, 26, 06:29:45 PM

Jr. Member 80

last active 2 days ago
After submitting my first withdrawal of 760 USDT my account is now temporary suspended and no payment and no KYC update or any progressive update. I am getting answer over chat and email that there is no exact timeframe when my KYC will be finalized.

Disputed amount: 760$

Casino: Wolf.io

Case #: 4380

Submitted via LCB complaint form
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Replied by

svn130893

at Jun 08, 26, 06:30:53 PM

Jr. Member 80

last active 2 days ago
Here are more screenshots. My withdrawal is getting denied and account is still suspended.
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Replied by

Cookie17

at Jun 09, 26, 05:40:32 AM

Super Hero 1549

last active 10 days ago
Hello svn130893,

Thank you for taking the time to share your experience with us. We are sorry to hear about the difficulties you're facing with your withdrawal and account verification process.

To better understand the circumstances, could you please clarify a few points for us:
- When did you submit your withdrawal request?
- Have you already submitted all documents requested by the casino, or are there any outstanding verification requirements?
- Have you received any email from the KYC or compliance team explaining the reason for the review?
Once we have additional information, we will have a better understanding of the case, and provide further assistance.
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svn130893

at Jun 09, 26, 10:19:45 AM

Jr. Member 80

last active 2 days ago
The new document is requested by casino and sharing it ASAP. Previous withdrawal is rejected and funds reversed to wallet. Can't place new withdrawal it's automatically getting rejected.
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svn130893

at Jun 09, 26, 02:01:30 PM

Jr. Member 80

last active 2 days ago
I have submitted the requested document. Still no updates and no revert to my emails.
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Replied by

Cookie17

at Jun 10, 26, 04:02:04 AM

Super Hero 1549

last active 10 days ago
Hello svn130893,

Please allow some time for the casino to review the submitted documents and revert with an update.

Thank you!
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Replied by

Cookie17

at Jun 12, 26, 06:44:35 AM

Super Hero 1549

last active 10 days ago
Hello svn130893,

Have you had any updates from the casino regarding your KYC?

Looking forward to hearing back from you!
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Replied by

svn130893

at Jun 12, 26, 12:15:49 PM

Jr. Member 80

last active 2 days ago
Yes my issue resolved. Winning paid by casino. Thank you for your support!
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Replied by

Cookie17

at Jun 15, 26, 04:30:08 AM

Super Hero 1549

last active 10 days ago
Thanks for letting us know, glad to hear all is ok. Enjoy!

We’ll now mark case #4380 as resolved.
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