UNRESOLVED: WOOM.BET Casino - No Payment Issue

Dear Support Team, I am writing to formally dispute the limitation placed on my recent withdrawal request related to the “Daily Pit Stop” tournament held on August 2nd, 2025. According to the official tournament terms and conditions, I received a €65 bonus based on my position on the leaderboard. These terms clearly state that the bonus is subject to a 35x wagering requirement, and there is no mention of a maximum win or withdrawal limit. I completed the wagering requirements successfully and generated €800 in total winnings. However, you applied clause 2.4.1 – which concerns support or goodwill bonuses – and restricted my withdrawal to €240. This clause does not apply to my case, as my bonus was not a goodwill bonus but a clearly advertised tournament prize earned through performance. Additionally, I was previously informed via live chat that no maximum win limit applies to such tournament winnings. This conflicting information raises serious concerns about transparency and fairness. As of today, I have not yet received the €240 that was approved for withdrawal — I have been waiting for more than a week for these funds. The remaining €540 has been withheld without valid justification under the published tournament rules. I kindly ask them to: Immediately process the approved €240 withdrawal. Reassess the decision regarding the withheld €540 based on the actual tournament terms. Provide a clear written explanation referencing any valid rule that justifies withholding this amount. Best regards,

Disputed amount: 800€

Casino: WOOM.BET Casino

Case #: 3439

Dear Jo s,

Thank you for providing all the details.

Based on the official “Daily Pit Stop” tournament terms you shared, the prize (€65 bonus) is indeed subject to a 35x wagering requirement with no stated maximum win or withdrawal limit. However, the rules also note that “General Bonus Terms & Terms and Conditions apply.” 

It is understandable that this situation can be confusing, so we will reach out to the casino representative to request a clear explanation.

We will update you as soon as we hear back from them.

Thank you very much 

Dear Jo s,

We have received feedback from the casino representative that they are reviewing your case and will contact you directly. Please keep an eye on your email (including your spam folder) and let us know about any further progress.

Thank you.

I just got mail that they will give me nothing. 

Dear Jo s,

Unfortunately, according to their response, it seems that not much more can be done regarding your case, as they are referring to a rule stated in their T&C. However, we can reach out to them again and point out that the rules of promotions and tournaments should be defined more clearly in order to avoid further misunderstandings.

Thank you for your understanding.

Thanks for your help

But this rule is wrong and not mentioned. Can you ask them for a statement here at lcb.org? 

Dear Jo s,

As we’ve already mentioned, we have pointed out to the casino representative the possible lack of clarity in defining the rules, both in the tournament itself and in the T&C. We will update you as soon as we receive their response.

Thank you for your patience.

Dear Jo s,

We have not yet received an explanation from the casino rep regarding the T&C rules. We have sent them another reminder, and hopefully, we will get some clarification regarding this matter.

Thank you.

Dear Jo s,

Unfortunately, despite numerous follow-ups, we have not received a concrete explanation from the casino rep, only delays. Therefore, we will have to close Case #3439 and mark it as unresolved. If we hear back from them, we will let you know.

Thank you for your understanding.