RESOLVED: Wow Vegas - Account Issue

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Last post made 14 days ago by njanjam
Heather Friday

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  • I recently had to update my phone number on my Wow Vegas account in order to submit a request for redemption. I finally got that taken care of, submitted my redemption request and now all of the sudden, I'm not able to log in tobmy account at all. Why?! Everything was fine until I submitted a redemption request. Also it shouldn't take 3 business days to process a redemption request on a verified account that's had redemptions claimed before.

    Disputed amount: 100.01$

    Submitted via LCB complaint form
  • Hello Heather Friday,

    We've received your complaint and notified the casino rep about it.

    Please note that the casino reps are currently at the iGB conference, and there may be a delay in receiving a response from them. We kindly ask for your patience.

    Thank you for your understanding.

  • I still have not received my redemption.  I submitted redemption requests at Crown Coins and Wow Vegas at the exact same time. Both required a phone number update yet I received my redemption the following day from crown coins and I'm still waiting for wow vegas. Ridiculous. 

  • Dear  Heather Friday,

    We still haven't heard back from the casino rep, so we are sending a reminder now. Keep you updated on this thread.

    Thank you for your patience.

     

  • I finally received my redemption today. Thanks for your help. 

  • Hi Heather Friday,

    That's great news!

    It was a pleasure helping you. If you need any assistance at any time, we'll be here to help. We will mark your case as RESOLVED.

    Best regards.

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