UNRESOLVED: Wow Vegas Casino - Account Issue

I have as recently discovered Wow Vegas has been double charging my account funds balance double the amount I placed on spins. Prior to I was suspicious something was off, due to packages amount gone within a few minutes. And i'm 100% certain this has been occurring each time playing the game, but just now happen to notice. As I mainly play 1 when I do purchase due to the lowest bet starting at 5 cents. I have 3 screen recordings of this issue occuring. If place bet at 10 cents i'm being charged 20 cents, same as 25 cents i'm being charged 50 cents. Which screen recordings show this activity. I have been playing daily since June.21,2025 through July.3,2025 and I have emailed them 5-6 emails of this rigged fraud activity taken place on my account. I have asked that all funds from those dates mentioned be refunded to me. As stealing& rigging my account funds is fraud. And is unacceptable. I have yet heard from them.

Disputed amount: 250$

Casino: Wow Vegas Casino

Case #: 3355

Dear Linda.C,

Thank you for bringing this to our attention.

Please note that this casino does not cooperate with third parties when it comes to player complaints.

However, we will still try to reach out to them and see if we can assist you, and we’ll see what kind of response we get this time.

Please keep an eye on this thread for further updates.

Thank you.

Dear Linda.C,

We still haven't received a response from them, so we have sent a reminder. In the meantime, have there been any updates or progress on your side? 

Thank you.

Dear Linda.C,

In their latest response, they stated that, due to security reasons, they cannot share details with us and have advised players to contact their support team directly.

Given this, we are unable to assist you further and will have to close complaint #3355, marking it as UNRESOLVED.

Our only advice is to remain patient and continue reaching out to their customer support. Unfortunately, when a casino chooses not to collaborate, our hands are tied.

Thank you for your understanding.