UNRESOLVED: Wow Vegas Casino - Poor Support Issue

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Last post made 4 months ago by njanjam
Misty Blackford

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  • I have been trying to contact wow Vegas support for over a week and a half. I have contacted them in the chat I have submitted a ticket and I have emailed them. I still have not received a response whatsoever. I have been trying to redeem my winnings from my account however when I'm going through the identification verification and stating a possible duplicate account. I have not made another account at all the only account I play on is the one that is connected to this email mi***. and I need you to get a hold of support so I can let them know that and they can deactivate the other account that is under my name because it's not my account I didn't make it and the one connected to the email address above is the only one I made and the only one I use. And I have to get that done to be able to even withdraw what I've won on the game.

    Casino: Wow Vegas Casino

    Case #: 3532

    Submitted via LCB complaint form
  • Hello Misty Blackford,

    First of all, welcome to LCB.

    We have forwarded your complaint to the casino rep and will let you know once we receive their response. Please follow this thread for updates.

    Thank you.

  • Hello Misty Blackford,

    In their latest response, they stated that, due to security reasons, they cannot share details with us and have advised players to contact their support team directly.

    Given this, we are unable to assist you further and will have to close complaint #3532, marking it as UNRESOLVED.

    Our only advice is to remain patient and continue reaching out to their customer support. Unfortunately, when a casino chooses not to collaborate, our hands are tied.

    Thank you for your understanding

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