CLOSED: [due to the submitter's inactivity]: Wow Vegas Casino - Software Issue

Casino Name: WOW Vegas Game: Keno Issue Category: Incorrect Bet Deduction / Balance Discrepancy I am submitting this complaint regarding a balance discrepancy that appears to involve duplicate wager deductions on the Keno game at WOW Vegas. The issue is consistent and repeatable: When I press “Play” once for a single wager, my account balance is reduced twice for that same bet. Example scenario: - I place a $0.10 wager. - $0.10 is deducted immediately when I press “Play.” - After the Keno draw completes and the result is displayed, an additional $0.10 is deducted. - Total deducted for one round: $0.20. Important clarifications: - I am not using autoplay. - I am not pressing play twice. - I am not activating any double-bet feature. - I am initiating one single round manually. The second deduction occurs after the result is finalized, without me triggering another bet. This raises serious concerns regarding: • Accuracy of wager accounting • Transparency of balance deductions • Potential malfunction in game logic I have monitored my balance carefully before and after multiple rounds and have observed this pattern repeatedly. I am requesting: 1. A full transaction history review of my Keno play. 2. A detailed explanation for why two deductions occur for a single initiated bet. 3. Reimbursement of any improperly deducted funds. 4. Confirmation that this issue has been technically investigated. I am willing to provide screen recordings and additional evidence if required. I am submitting this complaint in good faith and am seeking clarification and resolution based on transaction records. Thank you for your assistance.

Disputed amount: 500$

Casino: Wow Vegas Casino

Case #: 3993

Hello LinkIntoCash,

First of all, welcome to LCB!

To help us assist you further, could you please let us know:

- Have you already contacted the casino support regarding this issue?

- Did you provide them with the screenshots or video evidence you mentioned? If so, what response did you receive from them?

Feel free to forward any relevant screenshots or evidence via private message.

Please also note that so far, the casino has not been actively involved in resolving complaints. However, we will reach out to them and do our best to assist you further.

Thank you for your cooperation!

Hello LinkIntoCash,

Could you please confirm whether you’ve seen our response and if you still require any assistance?

Thank you.

Since we haven't heard back from the member, we will close Case #3993 due to the submitter's inactivity.