UNRESOLVED: Galaxyno Casino - write-off of legal winnings

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Last post made 1 month ago by maskot55
maskot55
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  • maskot55
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  • respected forum I have problems with the casino Galaxyno they deducted my winnings 300$ Without explaning the reason although yesterday they wrote send proof of address and i will get the money all correspondence is

    user name casino vik****

  • Hello maskot55,
     

    Thanks for sharing with us your account details. We will ping Casino Representative about your issue, hoping that we will be provided with the updates. Keep you posted.

     

  • Hi maskot55,

    We have been informed that your case will be taken over by the relevant department and that we will quickly receive the desired information. Keep an eye on this thread for any further update.

  • they wrote that I upped the bid more than x10 from the bonus but it's a lie,they claim that the maximum bet should be 50 cents but they don't have it in the rules. we all know perfectly well that when playing for a bonus, the maximum bet is $5 dear forum, please note that their rules do not say that the maximum bet is 50 cents they came up with this on purpose so as not to pay the winnings
  •  we all know perfectly well that when playing for a bonus, the maximum bet is $5 dear forum

    Galaxyno bonus t&c:

    4. Betting more than $4 per spin or 10% of the received bonus amount (the smaller of the two) on a slot game.

  • My maximum bid was 50 cents let them return the balance until the wagering of the bonus namely $204 i will play it again or let them deduct a couple of bets from my $300

    why didn't the overbid warning work then all casinos have it and it works or is it done on purpose so as not to pay money to players why is the rep not replying on the forum

  • Hi maskot55,

    Can you tell us please which bonus you've been playing with, and what was the percentage of that bonus? 
    During the duration of the bonus, was your max bet 0.50 cents all the time?

  • i got 5$ for registration and started playing when my balance reached 194$ I contacted the chat to find out How much do I have left to wager the bonus? the operator wrote to me that I need to make a minimum deposit I made a deposit and continued to play my bets were 20,30,40,50 cents and when i wagered the bonus my balance was 300$ and when I contacted the chat to find out how long the withdrawal of money will take they wrote off my winnings saying that I bet more than 50 cents if it is true Why didn't the rate increase alert system work?

    let them return my balance

  • Hi maskot55,

    Is the bonus you used from another affiliate, because we don't see it in Casino Galaxyno promotions?

    No deposit bonuses that do not have a max cash out limit are very rare.

    Per T&C of Glaxyno Casino:

    ''Unless otherwise stated, our bonuses and promotions include maximum payout conditions. Where such a maximum payout applies, we will apply the maximum at the time of processing your withdrawal request. Any additional funds will be voided.''

  • let them return the maximum amount of winnings from this bonus and my deposit,the representative generally responds or not?they will refund the money to the balance or not ?how long do you have to wait for an answer? almost a week has passed and we still haven't decided anything

  • Hello maskot55, 

    Berks asked you a question.

     

    Berks wrote

    Is the bonus you used from another affiliate, because we don't see it in Casino Galaxyno promotions?

     

     

  • yes,bonus from another partner here is a link to the site

    <link removed>

  • Hi maskot55,

    Please be advised that you have to get in touch with the affiliate from where you got this bonus. 
    But since you started a complaint with us on the site, we will try to help you, even though we don't know anything about that bonus. Keep you posted. 

  • Hi maskot55,

    We have sent a reminder email regarding your issue. We will back to you once we get some update. Keep you posted.

  • ok,I hope we resolve this issue

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