CLOSED: [due to the submitter's inactivity]: Zula Casino - KYC Issue

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Last post made 4 months ago by JovanaV
Dre Carter
  • Started by
  • Dre Carter
  • Newbie 1
  • last active 4 months ago

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  • Dre Carter
    • Started by
    • Dre Carter
    • at Sep 09, 25, 04:56:24 PM
    • Newbie 1
    • last active 4 months ago

    I am not able to verify my account to be able to redeem my winnings. I get the error message of Date of birth not matching stored date and customer support says there is nothing they can do

    Disputed amount: 140$

    Casino: Zula Casino

    Case #: 3546

    Submitted via LCB complaint form
  • JovanaV
    • Replied by
    • JovanaV
    • at Sep 10, 25, 02:07:12 AM
    • Serbia Moderator 5678
    • last active 6 hours ago

    Hello Dre Carter,

    Welcome to LCB.

    Could you let us know which document you used for verification (ID, passport, driver’s license), and whether the date of birth is clearly visible on it? Have you received any email from the casino explaining this mismatch?

    Also, are you certain the date of birth entered during registration matches your real one, or could there have been a typo at signup?

    We’ve also contacted the casino rep to request clarification and will update you as soon as we hear back from them.

    Thank you for your cooperation.

  • JovanaV
    • Replied by
    • JovanaV
    • at Sep 12, 25, 08:08:29 AM
    • Serbia Moderator 5678
    • last active 6 hours ago

    Hello Dre Carter,

    Could you please let us know if you’ve managed to make any progress with your account verification, or received any further explanation from the casino about the date of birth issue?

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Sep 15, 25, 08:23:19 AM
    • Serbia Moderator 5678
    • last active 6 hours ago

    Since we haven't heard back from the member, we will close Case #3546 due to the submitter's inactivity.

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