inclusion of live chat with casino

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Last post made 3 months ago by Bixy
marcos2012
  • Started by
  • marcos2012
  • Jr. Member 61
  • last active 6 days ago

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  • marcos2012
    • Started by
    • marcos2012
    • at Mar 28, 25, 08:48:20 AM
    • Jr. Member 61
    • last active 6 days ago

    Hi LCB

    It would be nice if the LCB could add a live chat at least twice a week, where some casino representatives could talk to players in real time and clarify doubts, as well as provide relevant information on specific issues.

  • JovanaV
    • Replied by
    • JovanaV
    • at Mar 28, 25, 09:20:28 AM
    • Serbia Moderator 4146
    • last active 16 hours ago

    Thanks for this post from:

    Dear marcos2012,

    That's the thoughtful suggestion! thumbs_up

    While having live chats with casino representatives would indeed be ideal, it's a bit challenging to coordinate in real-time due to the number of brands and different time zones involved.

    Our moderators are always in direct contact with casino representatives to assist members and clarify any issues. Also, our Direct Casino Support thread is specifically designed so players can raise concerns, and in most cases, casino reps do respond directly there.

    Have a nice day! smiley

  • Bixy
    • Replied by
    • Bixy
    • at Mar 28, 25, 04:35:34 PM
    • Serbia Moderator 5559
    • last active 7 hours ago

    Thanks for this post from:

    Hi marcos2012,

    Thanks for bringing up this suggestion!

    Having live interactions, even occasionally, could certainly improve the overall experience for players by offering real-time support and a more personal touch. It's definitely an idea worth considering.

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