Redbet Casino | HeyCasino | Whitebet | WinningRoom Casino Support and Complaints Thread

Hello Guys & Girls,

Melcb has asked me to pop in here and say hi to you all, so hi! :-)

I will be the point of contact for Redbet Casino and I would love to hear from as many of you as possible. Tell me good things, tell me if we make any mistakes but most importantly I want to hear your idea's and suggestions for what we can do better and the promotions you want.

I promise to be good and to stay in touch, and the current promotion that is about to end will be replaced with regular shiny new ones!

Keith x :-)

Updated 11 May: WinningRoom was added to the LCB lists.

Hi there Keith

Welcome to LCB, the best casino forum around!

Welcome to the forum Keith and thanks for being here for us all.

blue

Hi all,

I have been in the forum for some time already but I have not been that active, though. It will certainly change. My name is Marcin and I would like to inform you that from now on I will be your contact person at Redbet Group, which consists of Redbet, Whitebet and HeyCasino.

I am very passionate about helping others and I will do my best to provide assistance with all queries you may have regarding our brands. I will also try to surprise you with some interesting, exclusive promos once in a while. I'm open to any suggestions about our bonus offer or our services in general. Post here and I will regularly respond to any questions.

/Marcin

Welcome Marcin!

welcome aboard

solid group IMO; friendly, super quick WDs

Hi,

Thank you all for a very warm welcome. I am truly honored to be a part of this community.
Taking the opportunity, I would like to invite you to take part in the first competition organized together with lcb.org, which you can find here:

https://lcb.org/onlinecasinobonusforum/exclusive-lcb-contests/redbet-casino-contest-400-free-spins-on-mega-fortune-no-us!

I wish you good luck. Have fun!

/Marcin

Hey folks!

My name is Anton and I'll be the representative for Redbet, Whitebet and Heypoker which are all part of Bonnier Group AB.

I'm happy to help with any queries you may want to bring up, be it suggestions regarding promotions, general questions or things you think we can improve.

I'll be actively checking this thread so don't be shy and post and I'll respond as quickly and best as I can.

Anton

It's disappointing that your sites do not have multicurrency support  This is one thing that has held me back from depositing, despite the mostly good things I have read about the casino group.

I love this group of casinos  Redbet Casino | HeyCasino | Whitebet Casino which my favorite is Whitebet and i can tell from my experience they are number 1 trusted and fast cashouts casinos on net.I had 2 cash outs from them and the money was on my skrill in 10-15 min.
well if you could only increase your daily free spins from 5 ,to 10 or 15 you will be amazing casino,well not that you are not ,but still you could try 

I'm sorry that you have decided not to deposit due to our sites not supporting multi currency. I understand that this might make players from part of the world feel alienated which of course is not something we want. It's definitively something we want to offer and it's being worked on. At the moment there's no ETA set and with it not being something that can be added over night it might take a while but note that it's on its way.

Thank you for the kind words about our brands and thank you for the input it is always welcome!
Instead of increasing the daily free spin promotion we have added additional daily offers which you can take part in every day of the week, the details are readily available on all of the three brands Netent casino's promotion pages. Hope you'll find them satisfactory!

I am glad to see that steps are being taken to introduce this account feature, although it seems like it may not be available for a while... In the meantime, perhaps you would also consider adding alternative payment methods like Click2Pay, which doesn't charge a conversion fee and is what I prefer to use on other sites operating on a single fixed currency.

P.S. I see WebMoney is available, which is also a good multicurrency option but complicated to use - I had an account but my security certificate expired and I never renewed it before my old computer died, so regaining access will apparently be highly difficult, if not impossible.