RESOLVED: Avantgarde (two months of pending)

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Last post made 1 year ago by Anchi
SchepensQuotes

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  • SchepensQuotes
    • Started by
    • SchepensQuotes
    • at Sep 14, 22, 09:01:20 AM
    • Belgium Newbie 3
    • last active 1 year ago

    hello, i have withdrawal in this casino that has been pending for two months, and a month ago I was assured that everything is within the time frame,
    the withdrawal is small amount , but in anyway, any help is welcome 

  • Berks
    • Replied by
    • Berks
    • at Sep 15, 22, 01:11:53 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Thanks for this post from:

    Hello SchepensQuotes,


    Can you please send us your Casino username via private message , and we will reach out to Casino Representatives?

  • SchepensQuotes
    • Replied by
    • SchepensQuotes
    • at Sep 15, 22, 02:31:30 AM
    • Belgium Newbie 3
    • last active 1 year ago

    Thanks for this post from:

    Berks wrote

    Hello SchepensQuotes,


    Can you please send us your Casino username via private message , and we will reach out to Casino Representatives?

    thank you ,  just sent my Avantgarde username in Private Messages

  • Berks
    • Replied by
    • Berks
    • at Sep 15, 22, 02:44:13 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Thanks for this post from:

    Hello SchepensQuotes,

    We have informed the Casino Representatives about your case. Please keep us posted for any update.

  • Berks
    • Replied by
    • Berks
    • at Sep 19, 22, 05:00:39 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Hi  SchepensQuotes,

    Unfortunately, we haven't received any response from the Casino thus far. We'll send them a reminder in hopes that they will respond. Keep you posted on this thread.

  • VipSupport
    • Replied by
    • VipSupport
    • at Sep 19, 22, 05:19:20 AM
    • United States Sr.Newbie 38
    • last active 1 month ago

    Hello,

     

    The withdrawal was processed and sent. 

    The reason for the delay was that the customer never had real play, only cashing out from a free chip, while the county & language chosen didn't match, and therefore the right account manager couldn't be assigned to this.

    We apologize for the inconvenience.

     

    Have a good day,

     

    Avantgarde

  • Anchi
    • Replied by
    • Anchi
    • at Sep 19, 22, 05:31:41 AM
    • Serbia Admin 12335
    • last active 13 hours ago

    Thanks for this post from:

    Hello SchepensQuotes,

    Did you receive your funds?

    Please do let us know so we can mark this case as RESOLVED.

  • Anchi
    • Replied by
    • Anchi
    • at Sep 21, 22, 02:50:23 AM
    • Serbia Admin 12335
    • last active 13 hours ago

    Thanks for this post from:

    Since we haven't heard from the player we'll mark this case as Resolved. 

  • SchepensQuotes
    • Replied by
    • SchepensQuotes
    • at Sep 23, 22, 03:13:10 AM
    • Belgium Newbie 3
    • last active 1 year ago

    Thanks for this post from:

    Money was received a couple of days ago , thank you very much

  • Anchi
    • Replied by
    • Anchi
    • at Sep 23, 22, 03:20:20 AM
    • Serbia Admin 12335
    • last active 13 hours ago

    Thanks for this post from:

    Glad you got your funds in the end. Thanks for letting us knowthumbs_up

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