CLOSED [Due to inactivity of submitter]: BitcoinPenguin (account disabled)

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Last post made 1 year ago by KingNemo
Gerod
  • Started by
  • Gerod
  • Ireland Newbie 1
  • last active 1 year ago

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  • Gerod
    • Started by
    • Gerod
    • at Jul 07, 22, 08:19:38 AM
    • Ireland Newbie 1
    • last active 1 year ago

    I've made a deposit, got welcome bonus and wagered it. I was so happy that I won, it was my first experience! I requested cashout for around $500 (don't remember for sure, there were 7000+ DOGE ) but they just disabled my account without any reason. When I contacted support team, they refused to share the reason for my account being blocked, just " we are sorry for this situation". I don't know what to do, I just wanted to have my win..

  • Bixy
    • Replied by
    • Bixy
    • at Jul 08, 22, 03:41:17 AM
    • Serbia Moderator 3617
    • online

    Thanks for this post from:

    Hi Gerod,

    We are sorry to hear you got your account disabled at Bitcoin casino without providing you with an explanation.

    This casino is not regulated and has no license. This means you should proceed with caution and you won't have the safety of disputing any claims with a licensed gambling authority. That is why the site has been placed on our warning list in 2020. Feel free to check their review page on LCB. 

    Please private message me and send your casino username and we will try contacting the casino representative and assist you further.

  • Bixy
    • Replied by
    • Bixy
    • at Jul 08, 22, 07:08:11 AM
    • Serbia Moderator 3617
    • online

    Thanks for this post from:

    Hi Gerod,

    Thank you for sending us your casino username.

    We will contact the casino representative. Keep you posted here.

     

  • Bixy
    • Replied by
    • Bixy
    • at Jul 12, 22, 04:38:55 AM
    • Serbia Moderator 3617
    • online

    Thanks for this post from:

    Hi Gerod, 

    We haven't still received any update regarding the complaint you posted. So, we will send another reminder and will inform you if we receive any reply.

  • KingNemo
    • Replied by
    • KingNemo
    • at Jul 15, 22, 08:04:51 AM
    • Canada Mighty! Member 3342
    • last active 6 months ago

    Hello Gerod,

    We received a response from Casino Rep. Here is what they said..

    "The account was locked upon Anti-Fraud decision."

  • KingNemo
    • Replied by
    • KingNemo
    • at Jul 20, 22, 08:29:58 AM
    • Canada Mighty! Member 3342
    • last active 6 months ago

    Since the submitter hasn't been active to acknowledge the response we will be CLOSING this topic. 

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