RESOLVED: doesnt pay winnings

Last post made 13 days ago by tough_nut

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  • Hi Lcb

    Ive been playing at jackburst for a few months and its all been good. But now suddenly they stopped accepting bank transfer as a withdrawal method. Fair enough, ill use astropay somce i used that to deposit. When i did a withdrawal they asked for proof of ownership of my astropay account. They recieved it and said after that my withdrawal was approved. But now suddenly when i ask about my withdrawal they for the same document again even though they recieved and approved it. So i dont know what to do anymore. I hope you can help.
    I have emails proving my withdrawal was approved if needed
  • Hello Moretea12321,

    Please be informed that we don't have this Casino in our list, but we are willing to help you by reaching out to them.

    Could you please send us your Casino Username via private message so we can get in touch with the Casino?

    Thanks in advance.

  • Hello Moretea12321,

    Thanks for sharing your account details with us. 

    We have sent an email to Casino about your case in order to help you. Once we hear back we will let you know immediately.

    Keep you posted.

    Thank you.

  • Thank you!

  • Hello Moretea12321,

    We are still waiting for a response from this Casino. We will send them a reminder in hopes that we can speed up the process.

    Once we hear back we will get back to you instantly.

    Keep you posted.

  • They have now approved my withdrawal twice and still they refuse to pay. 

  • Now they ask for the same documents again for the 3rd time, this is a document they already approved twice before.
    I dont know what to do anymore, i dont know if its worth sending a complaint to the licence provider.
    Ive done everything they asked me.

    I have sent them everything again, hopefully now they will pay me.

  • Hello Moretea12321,

    Please let us know which documents they required and send us the documents you've sent via PM to double-check. 

  • They wanted full transaction list from 10th of march until now from astropay, and a screenshot of my astropay user ID


    I tried to send it in pm, but there is no upload button

  • Hello Moretea12321,

    We'll provide you with steps on how to upload images via private message. 

  • Ive sent the 2 screenshots and also the screenshots of where they ask for them.

  • Hello Moretea12321,

    Thank you for sending the screenshots. We'll contact the casino once again and inquire about the status of your case. We'll keep you updated on this thread. 

  • Problem is solved. After almost a week i got my withdrawal.


    Thanks a lot for the help Lcb :)

  • Hello Moretea12321,

    We're happy to hear that your issue is resolved and your withdrawal processed. Enjoy your winnings! thumbs_up 

    We'll mark this complaint as resolved!

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