BoVegas, Golden Lion, Supernova, Eclipse Casino, Cherry Gold, Free Spin, Exclusive Casino, Two-Up Casino Direct contact

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  • Hello there,

    My name is Kim Lenny and I'm your contact for BoVegas, Golden Lion, Supernova and Eclipse Casino regarding Cashbacks and any issues that you have with any of the above brands.

    You can write me here or contact me through a personal message and I'll do my best to reply as soon as possible for any issues.

    FYI we offering special 20% Cashback promo to any players that deposit through LatestCasinoBonus sites/network - this is special promo only for you :)

    Best wishes,

    Ric

    Casino Support Manager

    Updated 21st Nov 2017 - Cherry Gold, Free Spin, Exclusive Casino added to the Affalliance support topic.

    Updated 22nd February 2018 - Two-Up Casino added to the Affalliance support topic.

  • Welcome on board Kim. We are happy to have you on our forum. smiley

  • Hello Kim,

    Wellcome to LCB forum! smiley

  • Welcome on board Kim Lenny wink

  • Good Evening Kim,

    I have emailed support at faxback@bovegas.com as well as Support@bovegas.com. I've emailed 3 times in 3 days and still no response. I am trying to verify my account in order to cash-out. What is going on with support?

    Thank you for your time.

    Regards,

    LadyEnygma

  • Could you please PM me your casino username so we can get in touch with the casino and ask them about the verification of your docs?

    thank you

  • LadyEnygma wrote:

    Good Evening Kim,

    I have emailed support at faxback@bovegas.com as well as Support@bovegas.com. I've emailed 3 times in 3 days and still no response. I am trying to verify my account in order to cash-out. What is going on with support?

    Thank you for your time.

    Regards,

    LadyEnygma


    Dear LadyEnygma, 

    Please accept my apology for the delay in your document approval. It usually takes several business days to approve the documents. Regarding your case, I`ve been informed that there is something missing in the documents you`ve submitted. Our finance officer have already sent you an email with all the information regarding this. 

    Kind regards,

    Kim

  • Kim Lenny wrote:

    Please accept my apology for the delay in your document approval. It usually takes several business days to approve the documents.


    Hi Kim, this is below the industry standards to take several biz days. You guys need to step up and process the docs within 24hrs .

    There is absolutely no reason for it to take any longer ( unless there is a reasonable suspicion there is somethign wrong with submitted documents ).

    Like your pending times of 96hrs and processing times of up to 10 days is really and i mean REALLY bad.

  • nirvana wrote:

    Kim Lenny wrote:

    Please accept my apology for the delay in your document approval. It usually takes several business days to approve the documents.


    Hi Kim, this is below the industry standards to take several biz days. You guys need to step up and process the docs within 24hrs .

    There is absolutely no reason for it to take any longer ( unless there is a reasonable suspicion there is somethign wrong with submitted documents ).

    Like your pending times of 96hrs and processing times of up to 10 days is really and i mean REALLY bad.

    Dear Nirvana,

    Thank you for pointing that out. I agree with you, this should be improved and we are working towards it. We have already shorten up the withdrawal processing time from 10 to 5-7 business days.(usually we even do it faster). 

    In future, we expect the document approval process take 24h or less. 

    Kind regards,

    Kim

  • Kim Lenny wrote:

    We have already shorten up the withdrawal processing time from 10 to 5-7 business days.(usually we even do it faster). In future, we expect the document approval process take 24h or less.

    This is definitely an improvement and I commend you for it thumbs_up but mind the pending time still adds up on top of those 5-7 days to process the cashout. So Im looking forward to seeing further improvements thumbs_up

    also I think you need to update the withdrawal terms on this page https://bovegas.eu/en/faq/ as it still claims 7-10 biz days , which is in conflict with page terms where it states 5-7 : https://bovegas.eu/en/tc/

  • zuga wrote:

    Kim Lenny wrote:

    We have already shorten up the withdrawal processing time from 10 to 5-7 business days.(usually we even do it faster). In future, we expect the document approval process take 24h or less.

    This is definitely an improvement and I commend you for it thumbs_up but mind the pending time still adds up on top of those 5-7 days to process the cashout. So Im looking forward to seeing further improvements thumbs_up

    also I think you need to update the withdrawal terms on this page https://bovegas.eu/en/faq/ as it still claims 7-10 biz days , which is in conflict with page terms where it states 5-7 : https://bovegas.eu/en/tc/

    Hey Zuga, 

    Thank you for noticing that. Looks like we missed that when we were updating our main terms. I`ll pass it to our devs in order to update the FAQ section asap.

    Kind regards,

    Kim

  • Hi Kenny Any Chance you can get me cashback on my deposit?

    jodo99 

    It's with Superior

  • Sorry Kenny

    I meant to say it is with Eclipse Casino

    Username jodo99

     

  • Hey Jodo99, 

    I'm sorry, but for that kind of querries please contact Eclipse Casino customer support.

    Kind regards,

    Kim

  • Sorry to hear that, Djcentigor. Could you please private message me your casino username? We'll ask the casino to look into your case. 

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