OhMyZino Support and Complaints Thread

Hello players!
Welcome to our Support and Complaints Thread for OhMyZino!

With tons of casino slots, live casino and sports, amazing bonuses and many deposit and withdrawal methods, OhMyZino is about to pop your gameplay up!

We really do hope we can help you out with any request - feel free to contact us!

Support Team

Updated 23rd January 2023: betstro Casino added to the LCB list

Finally Casino Rep for OhMyZino has made a thread on our forums! We are happy to have you here. Welcome! 

Welocme to the LCB forum, OhMyZino Casino Representative! Thanks for being available to assist our lovely members! 

Welcome to LCB, OhMyZino Casino Representative! 

Welcome to our community 

I sent documents for verification but no respose. Livechat not working. I tried to request withdrawal which is not even possible until fully verified. I hope they fix it quick or it is yet another amateur casino that doesnt treat customers fairly. I will update when i get my money. 

Hello Bb1177, 

Sorry to hear about the delays. We will escalate your complaint. Could you please private message me your casino username. After doing so, we will contact Casino Rep. So keep posted on this forum thread for updates. 

Hi Bb1177, 

We received your personal details via private message and contacted Casino Rep. Expect a response soon on this forum thread.

Verification finished, now waiting for withdrawal 30h already still pending. Customer service not existing. Terrible service really. 

Dear Customer,

Thank you for your message and we apologise for any inconvenience created.

We are extremely concerned about customers' safety and thus we follow strict procedures. 

Note that any documentation requested is part of our T&C's and we need to comply with internal requirements. 

If you need to know more about our processes, please contact KYC team via email. 

Looking at your case, your account is verified since yesterday. You also have received an email from our team. 

Keep in mind that:

Our Live Customer Support Service is always happy to help you, everyday 09.00 - 01.00 CET.

For your queries, you can write to us 24/7 at support@ohmyzino.com. We currently support English, German, Spanish, Norwegian and Finnish.

Kind regards,
OhMyZino Team

After 30 hours withdrawal rejected and i have to send a photo with id card next to my face, date of birth and expiry visible. All this after my account was verified yesterday. As you can see they are doing everything to prolong withdrawal process. Company without integrity. I will keep you posted when i recieve my money. Think twice doing bussiness with them.

My withdrawal is still pending since wednesday. Can you please delete all promotions regarding ohmyzino??? Its such a terrible bookmaker. 

Hello bb1177, 

Please be advised that OhMyZino is a fairly new Casino on our LCB platform. You can leave an honest review on their review page if unsatisfied. We will also ping Casino Rep and see what is going on with your complaint. Keep posted on this forum thread.

Being new allows them to steal?? Because what they do is actually stealing money that customers fairly won. Every two days they cancel withdrawal and ask for a new document. Can you imagine that your employer would act like this? When payday comes he says ok you will get your salary when you submitt xx document, after 2 days its not good enough and you need a photo with your grandma holding banana. And this goes on for so long that you get tired or just dont have the requested document that should not even be allowed asking. Think about how you will sanction companies like that because it also makd you look just as bad.

Hi Bb1177, 

We understand you are frustrated and we have reached out to Casino Rep already. Please respect the mediation process and wait for an official response. Thanks.  

Hi!

I've also been waiting for my documents to get verified for these past few days. Not only am i waiting for the verification but the customer support is beyond words. I was not even done and "Scott" just decided to end the chat. Half of the time the email system through their website doesnt work and 99% of the time the livechat function doesnt work. . I won two wages and haven't been paid yet. Its been more then 24 hours since my bet was won.

Please see the attached images.

Hello RobinHong102, 

Sorry to hear about your withdrawal issues. Could you please private message me your OhMyZino Casino username. Thanks. 

This is starting to get ridicilous. I've been waiting for more then 48 hours since i won my wager. Twice i've been in contact with the live chat and theyve been giving me the same answers "please be patient and the relevant department will inform you via email". This is not okay at all. We are talking about approx 1100 Euros.  
 

Ive sent all the necessary documents to get my account verified and still they want me to send in again. This is beyond words.

Hello RobinHong102, 

Thank you for providing us with your casino username via private message. We will try to escalate your complaint and contact Casino Representative. As soon as we receive a reply, we'll let you know. Keep posted on this forum thread for updates. 

Dear Customer,

We are sorry for your disappointment.

This is part of our T&C's and we need to comply with internal requirements.

For further details, please contact KYC team via email and we will do our best to resolve your complaint.

Keep in mind that your account is indeed verified and you also have been informed by our team. 

Kind Regards,

OhMyZino Team
 

Dear Customer,

We are sorry for your disappointment.

We have requested a valid proof of address (hasn't been provided yet) and a valid bank statement (the one you sent is about a loan, which is not accepted).

Please note that our KYC team has informed you via email on May the 4th about the issue.

You need to provide all the necessary documents in order to withdraw.

This is part of our T&C's and we need to comply with internal requirements.

Kind Regards,

OhMyZino Team

Hello Denis Krivda,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to check your account?

Thank you in advance,

Hello Denis Krivda,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Hello Denis Krivda,

We will be closing this complaint due to inactivity of submitter.

Hello all,

After my account has been verified and validated I requested a withdrawal of €500 on February 22.

But I'm still waiting for my withdrawal to be validated

They used the following excuses:

February 28: "We would like to inform you that even though usually similar cases take up to 3 working days, you might experience some delays due to increased workflow at the current point"

March 2: “However, we have no additional information to share at this time.”

March 9: “As the review of your withdrawal is in progress we cannot provide any further information at the moment.

Please note that since the review is being handled by another department, you will be promptly contacted once the review is complete."

March 15: "Please note that according to our Terms and Conditions, there are cases where further review is required. As a result, there might be some delay in payments."

March 20: "We would like to apologize for the delay and any inconveniences this situation may have caused. Your request has been forwarded to the relevant department "

March 25: "however, due to security measures and protocol the relevant department must conduct a thorough review of your account for security reasons. "

I have €1900 to withdraw but if that is not possible I would like to at least be able to withdraw my deposits (€900).

Thank you a lot to help me because it's always very complicated to be able to withdraw your money while it's so simple to be able to deposit...

Hello Junoreactor,

First of all, welcome to LCB! Glad to have you here. 

Sorry about your experience with a casino.

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

Hello Junoreactor,

Can you please send us your casino username/id via private message?

Hello Junoreactor,

We will close this complaint due to the inactivity of the submitter.