RESOLVED: will not proceed my withdrawal

Last post made 28 days ago by Berks
  • Started by
  • Emanolo
  • Austria Newbie 3
  • last active 29 days ago

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  • Hello,

    First of all, three deposits of €100, €100 and €200 were not paid out to me because I didn't meet the service requirements for the 1st deposit.

    After that I deleted the bonus and my entire balance was gone.

    Deposited again but without bonus.

    After that, I wanted to withdraw €3,500 on December 30, 2022. This payout was rejected on 01/01 due to an incorrect bank name.

    On January 1st, 2023 I wanted to have € 4,200.02 paid out, the terms and conditions state a maximum waiting time of 48 hours.

    I have already written 3 e-mails, I am verified and am trying to find out the reason for the delay in the chat.

    I'm either turned off and told to wait longer or I get the following response and the chat is closed:

    I see the conversation going in circles. For quality reasons we have to disconnect the chat. Thank you for reaching out to us.

    In addition, I was promised via chat on January 1st that my case would be dealt with on January 2nd.


    Unfortunately I get no more information at all.

    KYC and do not answer via email and I am always put off in the chat.

    If a player breaks the T&Cs there is a problem but if the casino does it it doesn't seem to matter.

    I asked the chat support several times for the exact date of my payout including the time, I was not told, then I asked how long it would take and the only answer I got was please be patient.

    In the terms and conditions I find the following:

    3.19. The withdrawal handling time is 48 hours, starting from the moment the withdrawal is initiated or from the last direct contact with the customer in terms of its processing (KYC request, questions concerning administrative fees for the aforementioned withdrawal, etc.).

    as well as for 7.2.1 withdrawals:

    The time for the withdrawal to be finalized may vary due to circumstances but a withdrawal attempt should be approved or denied within two (2) days. A player shall be informed about reasons for any delay if the time for the money to arrive at the players account exceeds ten (10) days.

    thank you very much

  • Hello Emanolo,

    Please be advised that we don't have this Casino in our list but we will try to help you.

    Could you please send us your Casino Username via private message so we can get in touch with Casino in order to help you?

  • Hey Emanolo,

    Thanks for sharing your credentials. We have sent an email to Casino Rep to check what is happening with your account. Once we get a response we will get back to you. Please keep an eye on this thread for any update.

  • Hey @Berks

    thank you very much for your kind and fast repsonse!

  • thank you got my money today!

  • Hey Emanolo,

    We are so happy to hear that! Enjoy your further entertainment!

    Happy New Year! party

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