From the Players, For the Players: What Happened During Cashmio Casino Test

As LCB’s endeavor to evaluate responsibility, accountability, and transparency in the iGaming industry continues, today, we bring you test results of the sign-up process, depositing methods, gameplay, and withdrawal efficiency at Cashmio Casino.

An experienced tester, Coolife, joined us in this undertaking — aptly named ‘From the players, for the players,’ to underline objectivity, first-hand experience, and unbiased reporting — with a simple goal: To bring more value to the players.

After forty-eight hours spent at Cashmio Casino, the test results are:

• Tester of the day: Coolife
• Date of registration: March 26, 2021
• Date/amount of the first deposit: March 26, 2021, CA$253 ($201.94)
• KYC: None
• Withdrawal date/amount/method: March 27, 2021, CA$72 ($50.20) via Interac e-Transfer
• Date of the funds received: March 27, 2021
• Tester of the day: Coolife

Let’s see, then, how this test unfolded, what the essential highlights were, and what lessons we have learned.

The Hub: Scandinavian Connection

Cashmio Casino is a brainchild of two entrepreneurs from Finland and Sweden who previously worked in the iGaming industry as casino support agents and independent affiliates.

The founders licensed this casino via the Malta Gaming Authority — a dynamic seal of authorization is prominently displayed at the website — and furnished it with a portfolio from NetEnt, Quickspin, Microgaming, iSoftBet, Yggdrasil, Evolution Gaming, and Endorphina, to name a few software providers.

A clean and nicely designed user interface…

…guides players through the general lobby, featuring myriad slots, and then leads towards the live casino offering poker, roulette, blackjack, baccarat, and other table games.

While one might wonder about the lack of loyalty programs and cryptos at this AGD-certified casino, various banking options, fee-free deposits and withdrawals, and multi-language support that includes the Japanese language seem to balance the whole package.

So, after getting a bit of information about the venue, let’s visit Coolife’s findings.

Registration: Go With The Flow

Following the LCB link, the tester registered via effortless, three-step process: Upon entering personal information, Coolife set his deposit, wager, loss limits and got an activation code sent to his email and mobile phone.

No additional KYC verification procedures were employed at this stage.

Coolife spent some time on mandatory sift through Terms and Conditions. Once he understood the ecosystem that, other than luck and personal skills, governs all players’ experience at any given hub, the tester was ready to fund his session.

Depositing: A Few Clicks & One Refresh

Equally straightforward as the registration, this phase led Coolife to define the amount and select the payment method.

The tester opted for Interac, a Canadian national network and debit card system allowing instantaneous transfer of money.

At first, regardless of Interac's proven efficiency, there were no funds visible at Coolife’s casino account.

So…

The tester decided to consult a live-chat agent who advised him to refresh the page in his browser. A click later, the deposit was indeed available, and Coolife was ready for action.

Gameplay: A Hiccup Amid Diversity

Coolife opted to begin with Microgaming’s Immortal Romance, released in 2011.

After a couple of spins at this 243 ways-to-win online slot, Coolife experienced an error 211, which resulted in forced termination of a gaming session.

After Coolife revisited live support, a chat agent responded and apologized, although he didn’t offer a clear explanation for this hiccup.

Upon gaining some financial foothold while playing this slot, Coolife switched to Gamomat’s Books and Bulls, experiencing varying degrees of luck.

Coolife then also checked out another release of Gamomat, the Book of Crazy Chicken, and then Quickspin’s Artemis vs. Medusa and AvatarUX’s BountyPop.

Upon wagering CA$4,400 during several hours of gameplay, Coolife decided to test the cashout segment at Cashmio Casino.

Withdrawal: KYC Depends on the Amount

Similar to depositing, the withdrawing process revolved around Interac e-Transfer.

Before confirming his intention, Coolife consulted chat support to see whether the casino required additional documentation (as stated in the T&Cs).

As it turned out, the tester didn’t need to do anything else for this particular withdrawal.

Still…

He visited the KYC requirements window to allow other LCB’ers to get general impressions.

Two hours later, Coolife received a withdrawal confirmation, and the funds were on his bank account on the same day.

With this, the tester effectively ended his testing experience.

Final Thoughts: Valiant Efforts in Smooth Environment

All in all, the test at Cashmio Casino seemingly indicates well-run and efficient operations.

Undoubtedly, the question about error 211 remains, but other than that, the tester appears to have experienced no red flags regarding the hub’s accountability, responsibility, and overall fairness.

However…

As always, what matters the most are your conclusions and experiences, as one swallow doesn’t make a spring. When it comes to that, we wish you nothing but downright far-sight and common sense, in addition to best of luck.

Meanwhile, in an earnest effort to raise awareness about prudent and responsible gambling while making the online industry better and safer for all parties involved, we continue our ‘From the players, for the players’ journey onto the next casino.

Stay tuned, be safe, play wisely, and have a good one, LCB’ers.